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1.6 Based on 50 reviews
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  • Customers like
    • Absolutely liked 1
    • Call in customer service 1
    • Great customer service - fast return when my ring was sent out 1
  • Customers don't like
    • Customer service 10
    • How they handled my situation 5
    • Whole process 4
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I went to the Mall of America store in Bloomington, MN. I went into the store yesterday with my boyfriend to look at engagement rings. I understand it was busy, it's a holiday weekend, AND Mall of America is a HUGE attraction store/destination. I already had an idea about what I was looking for and we wanted to see some options to start looking. We had already been to a few other places in the mall and I suggest Helzberg as I have always had a... Read more

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I arrived at the Helzberg Diamonds location in Mays Landing, NJ at 10am..and was told I had to wait ten minutes since they were putting out jewelry...this is not good customer service when the store is supposed to open at 10.

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one of the diamonds on my engagement ring fell within 5 months of purchase. then after 3 months and then again 3 months later. I was so upset just 2 months prior to my wedding but all they could offer was to change the rings... i was pretty sentimentally attached to the ring that was presented to me why would i want to just swap it for something else? Then 2 days after my wedding my husbands ring (which had black rodium over the basket weave... Read more

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This is one of the worst company's I've ever dealt with in my life. They had terrible customer service and when my the gold part of a watch rubbed off after 4 weeks of wear they claimed there was nothing they could do to fix it unless wanted to pay 350 dollars. I will never buy anything from them again.

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TERRIBLE customer service, paid $600 dollars for a Movado Watch and one month later the gold started to chip and they wouldn't do a thing about it. I was very disappointed, the manager didn't even apologize that Helzberg Diamonds nor Movado wouldn't even try to fix it without a $200 dollar charge.

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SO VERY DISAPPOINTED AND SHOCKED AT THE QUALITY AND CUSTOMER SERVICE I HAVE RECEIVED FROM HELZBERG DIAMONDS. I purchased a pair of Diamond Stud earrings at the LUTZ, TAMPA OUTLET and OH MY GOODNESS do I wish I had never set foot in that store. When I got back to UK I checked the stones and found a flaw going right across one of the stones. I returned the earrings (at a cost to myself) and was sent another pair of earrings via my sister in Miami... Read more

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A jeweler offered to clean my diamond wedding ring this week at San Tan Village Helzberg Diamonds while I was there on an impulse. She returned the ring to me, and said it couldn't be cleaned because a diamond was loose and the gold on several settings was seriously worn. They offered to do the repair for me, which would have cost several hundred dollars, but when I told them I have a warranty with another jeweler, they encouraged me to get it... Read more

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I absolutely love Helzberg (the only location I've dealt with is Gurnee IL). We purchased my engagement ring, wedding rings for myself and husband, a necklace with diamond cross pendant, and 2 sets of earrings and a Mother's ring (3 birthstones plus 2 diamonds) all with the extended warranty. I have everything inspected within 6 months (as required) and never once had an issue. I moved out of state (over 50 miles from a store location) for 2... Read more

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Helzberg customer service is A JOKE. They could give two *** about a loyal customer over 10 years, Veteran as well, with they're credit card. As far as I'm concerned they can choke on a enormously large fat ***! I would employ you to look for jewelry ELSEWHERE! The customer service manager, Tanya, employee ID, 44405. Is a simple minded, micromanaged ***. If she is a manager, it would be safe to assume that no other manager or multi unit... Read more

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I was presented a wedding ring set , but it was to large, so we went back for a resize, in the process decided to upgrade. During the upgrade process the sales clerks misrepresented the final price and we ended up spending more than we expected. It was not the final price of the set that up set us, it was how it was done. The sales clerks were only interested in making their commission and failed to disclose the true final price of the set. ... Read more

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