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  • Customers like
    • Call in customer service 1
    • Great customer service - fast return when my ring was sent out 1
    • Ring but nothing else about the company 1
  • Customers don't like
    • Customer service 8
    • How they handled my situation 5
    • Whole process 4

I was presented a wedding ring set , but it was to large, so we went back for a resize, in the process decided to upgrade. During the upgrade process the sales clerks misrepresented the final price and we ended up spending more than we expected. It was not the final price of the set that up set us, it was how it was done. The sales clerks were only interested in making their commission and failed to disclose the true final price of the set. In the meantime, the initial ring set needed to go back for resizing and we contacted the HQ... Read more

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Helzberg Diamonds had several locations close by in Frederick MD, they had friendly customer service, and the warranty was appealing. So i purchased my wife and myself engagement rings, wedding rings and multiple other pieces from them. Locations started closing 3 years later and now there are not any within 50 miles. I contacted customer service and they said i was within 60 miles of a location and would have to drive to that location for the 6 month inspections or my coverage would lapse. I told them driving 1 hour 30 mins each way is not an... Read more

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I went to the store to see what it would cost to upgrade my diamond to a larger one, rebuild bands and enlarge them, also where I would stand if I totally upgraded to new ring. I didn't have my original receipt, always before they would look up in computer... they said I couldn't upgrade to a new ring without the receipt. Then said they would try to find out in main computer base. Promised to phone me with findings in 1-2 day. No call ever received, phoned them, again was promised a call back by the next afternoon... NONE ever received!... Read more

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We bought an engagement ring with a wrap. My fiancée fell in love with it. The ring was white gold, and the wrap was rose gold. After the first sizing and putting together the two pieces, we had a white gold and yellow gold ring. Short version, it was sent back numerous times, each time coming back with new issues. The only good thing, was that when I called in to the customer service line (when we were at the end of our rope with the company), they assisted us in a full refund. That is still in process, however I am expected to get back... Read more

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Are the diamonds real????? I bought my second ring from Helzberg i go to get my nails done and when ny hands are under the uv light i see several diamonds that are whited out or a cloudy look i xall Helzberg they say its normal. WTH! Add comment

Helzberg Diamonds sales women changed the price for the main ring as soon as we mentioned we don't need the head unit for the 2nd ring. She said the guy in the cash register forgot to add something so now it is $100 more. When challenged, she said "Honey it is still worth it". The way she said it ticked me. At that point I questioned the entire deal. I just walked away from the store. They behave like bargain street vendors. Read more

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I have been without my ring longer than I've had it! It's always in the shop due to diamonds falling out! Today my center diamond fell out in my purse (nothing strenuous on it). I'm never going to this company again! My husband even spent extra on a radiant star diamond. Not a cheap bill. Read more

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WORST CUSTOMER SERVICE EVER!! I'm not sure if we came on a bad day, but the lady that waited on us was the rudest sales person I have EVER met! One of my girlfriends had just gotten engaged, and wanted to get sized, since her new engagement ring was too small. She explained to the saleslady that she just wanted to check her size because she was pretty sure she was a 6 and her fiance thought she was a 5, and with being pregnant, she just wasn't sure anymore. The saleslady then, very disrespectfully, asked why they didn't get her sized when he... Read more

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I have bought our wedding bands, earrings, bracelet, necklace at helzberg diamond and my bracelet has had issue since first they i purchased. It turn yellow and they wont service it for free as i dont have the receipt. My name shows on database but no history of purchased items. Dont recommend Helzberg Diamonds. Add comment

I had my heirloom wedding ring, that was passed down to me from my late father and mother, repaired at Helzberg Diamonds. We went to Helzberg Diamonds because we thought they were a reputable company but boy was I wrong. I only wore my wedding ring for a week and a half, after the repair, and one of my side diamonds fell out. They refused to fix my wedding ring although it was under warranty from the repair. It took them a long time to get back to me and the jeweler even accused me of purposefully breaking the prong off. I am very upset and... Read more

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