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  • How situation was handled 1 votes
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  • Jan 12
  • Luxury / Jewelry
  • Des Moines, Iowa
  • Ring
  • 193
  • REVIEW RATING 4/5

My husband and I took my ring in on 1/11/15 in Des Moines Iowa to get it reinstated in the insurance program we purchased. The manger looked at my ring and said my diamand was about ready to fall out. She also said the one of the channels on my ring were bad. She then quoted me 174 dollars. So I didn't really trust that so I said I would like to take it to the exact location I got it from. She... Read more

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  • Jan 11
  • Luxury / Jewelry
  • Newport News, Virginia
  • Ring
  • 113
  • REVIEW RATING 5/5

In mid-April I bought a ring in Newport News, VA. The ring was beautiful, and unique. I had just finished my Master's degree and I decided this would be more my style than a traditional class ring. I had it engraved to with my degree and the year. The sizing and engraving took twice as long as the quoted time, and when it came back, the rhodium layer that was over the arches had been removed by... Read more

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  • Jan 01
  • Employees and Ex-employees
  • Spartanburg, South Carolina
  • 2
  • 2
  • 165
  • REVIEW RATING 4/5

we are located in Spartanburg s.c. 1/1/2015 customer comes in to buy ring.says he is going to shop around.goes across hall to helzberg diamonds.comes back and buys from us.tells us every employee says not to buy from us! already called corporate office months ago-same problem!dont they make enough will their 5 time mark-up? that's right people bend over and get ready!very un professional to say... Read more

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  • Dec 29, 2014
  • Luxury / Jewelry
  • Saint Paul, Minnesota
  • Birthstone Bracelet
  • 107
  • REVIEW RATING 4/5

I placed a customized birthstone bracelet order for my mother's Christmas gift on 12/11/14. I got an email right away that day saying my order is being reviewed and I will receive another email with the order confirmation #. The email did not mention anything else except to call customer service with my order # when I receive it if I have questions. I waited and have not received any emails or... Read more

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  • Dec 19, 2014
  • Luxury / Jewelry
  • Colorado Springs, Colorado
  • Engagement Ring
  • 326
  • REVIEW RATING 5/5

Bought an engagement ring that lost a total of 5 diamonds over a couple months. Have had the ring in four times for repairs. Was issued a refund RECEIPT by the store at the Citadel Mall. They said a check would come in 3 days. Then they said in 7-10 days. Then they said in approximately 16 days. Now they say they are not sending a check and we will have to deal with Capital One (the company... Read more

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  • Dec 14, 2014
  • Professional Services
  • Springfield, Missouri
  • Engagement Ring
  • 1
  • 1
  • 394
  • REVIEW RATING 5/5

My sister got engaged yesterday and her ring is too big. We decided to go in the store that is inside Battlefield Mall, in Springfield, Missouri. The customer service was horrendous. First off, they couldn't find the ring in the system because Mr. Fiancé had added diamonds so it was several different orders. They questioned if we were sure that he bought the diamond through Helzberg. Then we got... Read more

Was this review helpful? 1 0

Dont pay online to pick up in store! i wanted a necklace and the online price was better than in store. The guy at the store said they do not match online price. So i did click to brick. My card was charged almost 5 hours ago, but the store never received the notice. There is no support for internet sales onvthe weekend. Needless to say, i will be demanding a refund Add comment

  • Dec 10, 2014
  • Luxury / Jewelry
  • Lawrenceville, Georgia
  • Wedding Ring
  • 258
  • REVIEW RATING 4/5

I have a ring my husband bought me he traded it in got another ring the store close down they couldn't find a lifetime care plan so I had to be paying on my ring the diamond keep shifting and I have to keep re-dipped this *** ring which is no good Helzberg diamonds will not Work with you our Keep their promise or work with you by the way if you taken your maintains back make sure that they... Read more

Was this review helpful? 1 1

My daughter graduated so I wanted to get her something special. She has a Pandora braclet so I decided to get her a charm. Should've went to Pandora! The Crystal grad cap I got started losing the Crystals. Will not return it! Never again will I buy anything from that store, nor will anyone I know! Add comment

  • Oct 15, 2014
  • Luxury / Jewelry
  • Columbus, Ohio
  • Bracelet Return
  • 654
  • REVIEW RATING 5/5

This is the most unprofessional bunch of clowns in the jewelry business. Rather than listening to what they promised us they wanted to keep talking over me and then some black guy a Justin starts running his mouth and was very confrontational and in the few minutes I was in there I heard three different stories about a free gift. The manager handled this whole ordeal inadequately from hanging up... Read more

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