Helzberg Diamonds Complaints and Reviews

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Helzberg Diamonds
Main address: 1825 Swift 64116 North Kansas City Missouri
1-800-606-2796, 1-800-767-8038, , http://www.helzberg.com/category/customer+service/contact+us.do
  • 51+3 mobile complaints
  • $53.6K claimed losses
  • $992 average
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  • Sep 02
  • Luxury / Jewelry
  • Deptford Township, New Jersey
  • Gold Quality
  • 55

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor quality gold setting is falling apart and Helzburg wants $1000 to replace it. Why would I pay $1k for another piece of *** setting from these scammers. The sales person tried to tell us that 15 years was the lifespan of gold. Really I never knew that gold is supposed to fall apart... Read more

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  • Aug 25
  • Luxury / Jewelry
  • Philadelphia, Pennsylvania
  • Diamond
  • 153

Had the beautiful sparkly diamond from helzberg appraised by another company and it turns out it is full of flaws and cracks and coal inside, and worthless. have your helzberg diamonds appraised. You might be shocked by the true value of the rock. very upsetting. I emailed Helzberg with no response. Upon going to their store even the staff admitted that the thousands of dollars ring they sold me... Read more

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  • Aug 19
  • Luxury / Jewelry
  • Wedding Ring
  • 57

My wedding ring was purchased in 2002 and it is "being repaired" for the third time. I have 5 diamonds in channels on both sides of the ring and these channels are never repaired correctly. The warranty they sell covers only the missing diamond so all the work that I have had has been metal work so they don't pay that. After this repair I will have paid out over $600 in metal work they never... Read more

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I bought my husband a wedding band from this place, come to find out the salesman lied the ring does get scratches....We tried to return it, why did it take them three months to return our money... I've never written a review about any company but I will never shop there again... they are unorganized, unprofessional and pure shady Add comment


  • Aug 09
  • Luxury / Jewelry
  • Auburn Hills, Michigan
  • Rude Staff
  • 58

There staff is rude and do not greet you just give you looks and talk behind your back and laugh. These employees were two white males who were closing the store that night. They also discuss how bags of chips make them go to the bathroom this should be unacceptable behavior and not tolerated on a professional level. This issue needs to be fixed immediately. I cannot believe this store will allow... Read more

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  • Jun 30
  • Luxury / Jewelry
  • Pasadena, Texas
  • Bad Customer Service
  • 147

Okay let me tell you something about this place. I've never written a review but i went to get my finger sized for a ring today and they said "I'll be with you in a minute" and the store was empty except for one costumer. I waited 20 minutes just standing there while listening to an employee mindlessly talk to someone about "oh thats-a spicey meat-uh-ball! Oh I'm learning Italian!"... Read more

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  • Jun 18
  • Luxury / Jewelry
  • Diamond Necklace
  • 193

My fiancé bought me a lovely heart necklace for Mother's Day again, so I had the receipt in hand with the merchandise, mind you it has never been used. At the time he bought the necklace they ran a special to receive a kindle. I was unable to return the item because his name wasn't on the receipt, and the kindle also had to be returned unused and new! She said when it was purchased they... Read more

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  • Jun 18
  • Luxury / Jewelry
  • Bakersfield, California
  • Wedding Ring Set
  • 2
  • 2
  • 403

misrepresented product/ poor quality /long turn around time I found my dream wedding ring set at Helzberg.Or so I thought. Unlike anything I have found elsewhere.my issues didn't start until a month after I started wearing my engagement ring. I found that the finish seem to be changing. I brought my ring in for a cleaning an asked what the issue could be with it.At that time I found that I... Read more

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  • Jun 11
  • Luxury / Jewelry
  • Pittsburgh, Pennsylvania
  • Delivery And False Promises
  • 218

May 9, 2014 I ordered engagement ring #80666 (setting only, no stone). The Helzburg website stated this setting ships in 3-4 business days. I added overnight shipping for $19.95 more. The estimated delivery date was updated to May 19th. May 19, 2014 I did not receive the setting so I called Helzburg customer service. I was told the dates on the website are known to be incorrect; the actual... Read more

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I have purchased 16 different sets of diamonds with the lifetime warranty at the local helzberg diamond store. They closed the local store down 3 years ago (2011) and no longer do they have a authorized dealer in memphis. They never informed me there was no longer going to be a store or authorized dealer to do my warranty. Since i did not know where to have my inspections done and i have gone... Add comment

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