Helzberg Diamonds Complaints and Reviews

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Helzberg Diamonds
Main address: 1825 Swift 64116 North Kansas City Missouri
1-800-606-2796, 1-800-767-8038, , http://www.helzberg.com/category/customer+service/contact+us.do
  • 53+4 mobile complaints
  • $56.3K claimed losses
  • $988 average
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My daughter graduated so I wanted to get her something special. She has a Pandora braclet so I decided to get her a charm. Should've went to Pandora! The Crystal grad cap I got started losing the Crystals. Will not return it! Never again will I buy anything from that store, nor will anyone I know! Add comment


  • Oct 15
  • Luxury / Jewelry
  • Columbus, Ohio
  • Bracelet Return
  • 283

This is the most unprofessional bunch of clowns in the jewelry business. Rather than listening to what they promised us they wanted to keep talking over me and then some black guy a Justin starts running his mouth and was very confrontational and in the few minutes I was in there I heard three different stories about a free gift. The manager handled this whole ordeal inadequately from hanging up... Read more

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  • Sep 18
  • Luxury / Jewelry
  • Eau Claire, Wisconsin
  • Engagment Ring
  • 531

My now husband purchased my engagement ring back in 1994. We had an appraisal done for insurance purposes. Not knowing that the main parts of an appraisal were missing at the time. We were young and unfamiliar with what is required for an appraisal. Well- the center stone of my ring was recently lost. We pulled up the appraisal and it gives no details as to the color and clarity of the ring.... Read more

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  • Sep 02
  • Luxury / Jewelry
  • Deptford Township, New Jersey
  • Gold Quality
  • 1
  • 1
  • 270

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor quality gold setting is falling apart and Helzburg wants $1000 to replace it. Why would I pay $1k for another piece of *** setting from these scammers. The sales person tried to tell us that 15 years was the lifespan of gold. Really I never knew that gold is supposed to fall apart... Read more

Was this review helpful? 2 2


  • Aug 25
  • Luxury / Jewelry
  • Philadelphia, Pennsylvania
  • Diamond
  • 2
  • 2
  • 470

Had the beautiful sparkly diamond from helzberg appraised by another company and it turns out it is full of flaws and cracks and coal inside, and worthless. have your helzberg diamonds appraised. You might be shocked by the true value of the rock. very upsetting. I emailed Helzberg with no response. Upon going to their store even the staff admitted that the thousands of dollars ring they sold me... Read more

Was this review helpful? 2 2


  • Aug 19
  • Luxury / Jewelry
  • Wedding Ring
  • 180

My wedding ring was purchased in 2002 and it is "being repaired" for the third time. I have 5 diamonds in channels on both sides of the ring and these channels are never repaired correctly. The warranty they sell covers only the missing diamond so all the work that I have had has been metal work so they don't pay that. After this repair I will have paid out over $600 in metal work they never... Read more

Was this review helpful? 0 1

I bought my husband a wedding band from this place, come to find out the salesman lied the ring does get scratches....We tried to return it, why did it take them three months to return our money... I've never written a review about any company but I will never shop there again... they are unorganized, unprofessional and pure shady Add comment


  • Aug 09
  • Luxury / Jewelry
  • Auburn Hills, Michigan
  • Rude Staff
  • 149

There staff is rude and do not greet you just give you looks and talk behind your back and laugh. These employees were two white males who were closing the store that night. They also discuss how bags of chips make them go to the bathroom this should be unacceptable behavior and not tolerated on a professional level. This issue needs to be fixed immediately. I cannot believe this store will allow... Read more

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  • Jun 30
  • Luxury / Jewelry
  • Pasadena, Texas
  • Bad Customer Service
  • 285

Okay let me tell you something about this place. I've never written a review but i went to get my finger sized for a ring today and they said "I'll be with you in a minute" and the store was empty except for one costumer. I waited 20 minutes just standing there while listening to an employee mindlessly talk to someone about "oh thats-a spicey meat-uh-ball! Oh I'm learning Italian!"... Read more

Was this review helpful? 1 1


  • Jun 18
  • Luxury / Jewelry
  • Diamond Necklace
  • 347

My fiancé bought me a lovely heart necklace for Mother's Day again, so I had the receipt in hand with the merchandise, mind you it has never been used. At the time he bought the necklace they ran a special to receive a kindle. I was unable to return the item because his name wasn't on the receipt, and the kindle also had to be returned unused and new! She said when it was purchased they... Read more

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