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  • How they handled my situation2 votes
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  • 13 hours ago
  • Shopping
  • Colorado Springs, Colorado
  • Diamond Jewelry
  • 16
  • REVIEW RATING 4/5

Bought an engagement ring that lost a total of 5 diamonds over a couple months. Have had the ring in four times for repairs. Was issued a refund RECEIPT by the store at the Citadel Mall. They said a check would come in 3 days. Then they said in 7-10 days. Then they said in approximately 16 days. Now they say they are not sending a check and we will have to deal with Capital One (the company... Read more

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  • Dec 14
  • Professional Services
  • Springfield, Missouri
  • Engagement Ring
  • 1
  • 1
  • 136
  • REVIEW RATING 5/5

My sister got engaged yesterday and her ring is too big. We decided to go in the store that is inside Battlefield Mall, in Springfield, Missouri. The customer service was horrendous. First off, they couldn't find the ring in the system because Mr. Fiancé had added diamonds so it was several different orders. They questioned if we were sure that he bought the diamond through Helzberg. Then we got... Read more

Was this review helpful? 1 0

Dont pay online to pick up in store! i wanted a necklace and the online price was better than in store. The guy at the store said they do not match online price. So i did click to brick. My card was charged almost 5 hours ago, but the store never received the notice. There is no support for internet sales onvthe weekend. Needless to say, i will be demanding a refund Add comment

  • Dec 10
  • Luxury / Jewelry
  • Lawrenceville, Georgia
  • Wedding Ring
  • 101
  • REVIEW RATING 4/5

I have a ring my husband bought me he traded it in got another ring the store close down they couldn't find a lifetime care plan so I had to be paying on my ring the diamond keep shifting and I have to keep re-dipped this *** ring which is no good Helzberg diamonds will not Work with you our Keep their promise or work with you by the way if you taken your maintains back make sure that they... Read more

Was this review helpful? 0 0

My daughter graduated so I wanted to get her something special. She has a Pandora braclet so I decided to get her a charm. Should've went to Pandora! The Crystal grad cap I got started losing the Crystals. Will not return it! Never again will I buy anything from that store, nor will anyone I know! Add comment

  • Oct 15
  • Luxury / Jewelry
  • Columbus, Ohio
  • Bracelet Return
  • 524
  • REVIEW RATING 5/5

This is the most unprofessional bunch of clowns in the jewelry business. Rather than listening to what they promised us they wanted to keep talking over me and then some black guy a Justin starts running his mouth and was very confrontational and in the few minutes I was in there I heard three different stories about a free gift. The manager handled this whole ordeal inadequately from hanging up... Read more

Was this review helpful? 4 0

  • Sep 18
  • Luxury / Jewelry
  • Eau Claire, Wisconsin
  • Engagment Ring
  • 1
  • 1
  • 922
  • REVIEW RATING 5/5

My now husband purchased my engagement ring back in 1994. We had an appraisal done for insurance purposes. Not knowing that the main parts of an appraisal were missing at the time. We were young and unfamiliar with what is required for an appraisal. Well- the center stone of my ring was recently lost. We pulled up the appraisal and it gives no details as to the color and clarity of the ring.... Read more

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  • Sep 02
  • Luxury / Jewelry
  • Deptford Township, New Jersey
  • Gold Quality
  • 1
  • 1
  • 416
  • REVIEW RATING 5/5

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor quality gold setting is falling apart and Helzburg wants $1000 to replace it. Why would I pay $1k for another piece of *** setting from these scammers. The sales person tried to tell us that 15 years was the lifespan of gold. Really I never knew that gold is supposed to fall apart... Read more

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  • Aug 25
  • Luxury / Jewelry
  • Philadelphia, Pennsylvania
  • Diamond
  • 2
  • 2
  • 677
  • REVIEW RATING 5/5

Had the beautiful sparkly diamond from helzberg appraised by another company and it turns out it is full of flaws and cracks and coal inside, and worthless. have your helzberg diamonds appraised. You might be shocked by the true value of the rock. very upsetting. I emailed Helzberg with no response. Upon going to their store even the staff admitted that the thousands of dollars ring they sold me... Read more

Was this review helpful? 2 2

  • Aug 19
  • Luxury / Jewelry
  • Wedding Ring
  • 266
  • REVIEW RATING 4/5

My wedding ring was purchased in 2002 and it is "being repaired" for the third time. I have 5 diamonds in channels on both sides of the ring and these channels are never repaired correctly. The warranty they sell covers only the missing diamond so all the work that I have had has been metal work so they don't pay that. After this repair I will have paid out over $600 in metal work they never... Read more

Was this review helpful? 1 1

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