1.7
  • How they handled my situation3 votes
  • How situation was handled 1 votes
  • Customer service1 votes
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unbeluevable rude and disrespectful treatment by staff..personal comments made about my clothing..had to contact corporate..Will NEVER EVER do business with this company again. Add comment

Had the manager say some pretty disrespectful things to an employee in front of me and when I told her it was uncalled for she said it was none of my business! Good job in your hiring helzberg, guess I'll never go there again Add comment

  • Mar 15
  • Luxury / Jewelry
  • Austin, Texas
  • Engagement Ring
  • 109
  • REVIEW RATING 4/5

Looked at engagement ring settings, chose one which we were told was certain well-known designer brand, and paid for it. Came back 3 weeks (!) later, with an illegible, deformed brand name engraved inside the band, asked to see under magnification, it was not the brand we had been told. Were then told it was that designer brand ring but under a Helzberg brand name, and that it was deformed due to... Read more

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Messed up the engraving and sizing on my ring the day before my wedding. After honeymoon took it back to be fixed and they tried to charge me for their mistake! Add comment

  • Mar 07
  • Luxury / Jewelry
  • Bolingbrook, Illinois
  • Ring
  • 67
  • REVIEW RATING 4/5

Ring in on 2/22/15. Promised 2 weeks later on 3/6/15. 2 weeks to Rhodium..really! Called on 3/6/15 to see if came in. Advised by Hannah of Bolingbrook, Illinois store not there and she would call and see what the issue was. Never received a return call from Hannah. Called back on 3/6/15 and asked for manager, Jeanine. she was busy and never called me back. On 3/7/15 went into store, Hannah... Read more

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I went to the store to look for some earrings for my daughter and at the same time clean my ring, the people over there didn't say hi or I will you shortly, anything I was waiting and waiting ( whit two little ones and a baby) Really bad customer service :( Add comment

Bad service ordered a ring Add comment

  • Feb 19
  • Luxury / Jewelry
  • Village Of Lakewood, Illinois
  • Ring
  • 1
  • 1
  • 6
  • REVIEW RATING 4/5

Bought a very expensive solitaire and band from crystal lake il store. Went in to have it unsolder and return band so I could get a different one and the man there asks my husband of 28 yrs if he has his permission to allow me to pick up my ring when it's done. MALE SHOVINISTIC PIG Read more

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  • Feb 10
  • Luxury / Jewelry
  • Wichita, Kansas
  • Watch
  • 1
  • 1
  • 224
  • REVIEW RATING 4/5

I placed an order on-line for store pick up. I entered all of my information including how I wanted to pay for my order. I immediately received an email stating that my order was "under review" and that I would shortly receive an email with my confirmation number. It never came. So, even though I knew nothing was wrong with my card, I went to its web site and, sure enough, the funds had... Read more

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  • Jan 12
  • Luxury / Jewelry
  • Des Moines, Iowa
  • Ring
  • 643
  • REVIEW RATING 5/5

My husband and I took my ring in on 1/11/15 in Des Moines Iowa to get it reinstated in the insurance program we purchased. The manger looked at my ring and said my diamand was about ready to fall out. She also said the one of the channels on my ring were bad. She then quoted me 174 dollars. So I didn't really trust that so I said I would like to take it to the exact location I got it from. She... Read more

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