Helzberg Diamonds Complaints and reviews

Helzberg Diamonds reviews, Helzberg Diamonds complaints, read Helzberg Diamonds reviews, find Helzberg Diamonds reviews, Helzberg Diamonds scam reports
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Industry: Luxury / Jewelry
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  • 40 complaints
  • $51,551 claimed losses
  • $1,289 average
  • 5735 since Jan 06, 2010

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Helzberg Diamonds
Main address: 1825 Swift 64116 North Kansas City Missouri
1-800-606-2796, 1-800-767-8038, , http://www.helzberg.com/category/customer+service/contact+us.do
Helzberg Diamonds reviews, Helzberg Diamonds complaints, read Helzberg Diamonds reviews, find Helzberg Diamonds reviews, Helzberg Diamonds scam reports
  • 40 complaints
  • $51,551 claimed losses
  • $1,289 average
Had an experience with Helzberg Diamonds?
Submit review ›
40 reviews found
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  • Jan 15
  • Orlando, Florida
  • Lost Order
  • 11

I ordered a ring on December 22,2013 and I expected to get the ring on January 6, 2014. On the 8th I ended up looking at my emailed order confirmation and I couldn't find the tracking device so I called up customer support and they had me on hold for 10 minutes. Not even exaggerating. Then she wants to tell me that they can't find my order and they don't know if it has been shipped out yet so... Read more

Was this review helpful? 1 1

  • Jan 15
  • Okinawa-Shi, Okinawa
  • 39

In compliance with the Lifetime Customer Care plan, I sent my rings in for annual inspection, as I had for the past three years. However this time they were never returned, and absolutely no one from Customer Care has responded. Phone calls, emails, I even contacted their headquarters where the receptionist promised a Customer service rep would contact me (obviously never did). Considering how... Read more

Was this review helpful? 0 0

  • Dec 19, 2013
  • Downingtown, Pennsylvania
  • Customer Service
  • 2
  • 76

My boyfriend and I were shopping for a promise ring and had found one but wanted to look around to make sure we didn't see anything else we liked better. We went into Helzberg on a Sunday afternoon about an hour before closing. I work in retail and I know how frustrating it can be when someone comes in right before close, so I kept that in mind and planned on being fast. We walked in and were... Read more

Was this review helpful? 3 0

  • Dec 15, 2013
  • Sterling Silver
  • 119

Another chance for Helzberg Diamonds went to the border line of Legal??? My husband got a Valued customer coupon for $50 from Helzberg in our statement. It clearly said he had $50 towards any purchase, no min required to say Thank you for being a good customer. I told him to use it but only buy something for $50. He ends up with 2 necklaces for our daughters which were called Beating Heart... Read more

Was this review helpful? 3 4

  • Dec 15, 2013
  • Dunedin, Florida
  • Credit Card Payments
  • 2
  • 93

my Husband insists on buying something special for Christmas. My daughter and I. He went to Helzberg a few years ago and they talked him into openiing a CC with them at a ridiculous rate. (he does not really pay attention to the interest rate as we have good credit). After that he made two more purchases over the year on (SPECIAL PROMOTIONS). I am guilty of just paying the bills without really... Read more

Was this review helpful? 0 0

  • Dec 10, 2013
  • Virginia Beach, Virginia
  • Ring Repair
  • 2
  • 69

1st month I had to get it repaired 4 times, first 2 times was resizing. 1st time the woman lied to me and told me they didnt size rings in 5.5 so i did a 6 which was too big. came back and another woman said "oh of course we do 5.5" then my diamond fell so many times inside my ring this year its not even funny. over all year i must of returned it about 10 times. Then my most recent visit i just... Read more

Was this review helpful? 2 2

  • Nov 08, 2013
  • Jewelry
  • 40

I've tried using my bank of America card and it denied is then I purchased a pre-paid American express card and the same problem came up why won't it except any card I use online. I'm just out of options and now I can't get the item I've been trying so hard to save up for and to purchase. This website has a lot of problems for me, and I didn't need a 100 words to get my complaint out there, it's... Read more

Was this review helpful? 0 0

  • Oct 26, 2013
  • Movado Watches
  • 1
  • 56

Visit your location to inquire a battery for my husband's Movado, and my clasp tighten on my Mavado. The first sales associated name Julie C. was very friendly and began the paperwork to send my husband watch in for a battery. She then stepped to another associate inquiring about tightening the clasp handing him the watch and walking back to me to complete the process. He inquired about who... Read more

Was this review helpful? 0 6

  • Aug 20, 2013
  • Wilmington, Delaware
  • Wedding Ring
  • 59

Just *** and counter-productive: when I got behind in my monthly payment Helzberg shut off access to the on-line bill pay and did not replace it with paper statements in the mail. I asked them to restore access and they said they couldn't do anything because my account was sent to a collection agency; when I explained my circumstances they said just mail checks to HSBC with a letter asking for... Read more

Was this review helpful? 0 0

  • Aug 15, 2013
  • Chocolate Diamond Ring
  • 1
  • 92

My fiancé purchased me a chocolate diamond ring in white gold for Mother's Day this year. The band is already changing colors after only 2 months like it is silver. I went to the store to ask about it and the sales persons response was "yeah...they do that sometimes". She cleaned it and it did look a little better. Now 2 weeks later it is even worse than before. I am not looking forward to going... Read more

Was this review helpful? 0 1
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