Helzberg Diamonds Complaints and Reviews

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Helzberg Diamonds
Main address: 1825 Swift 64116 North Kansas City Missouri
1-800-606-2796, 1-800-767-8038, , http://www.helzberg.com/category/customer+service/contact+us.do
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  • Jun 30
  • Luxury / Jewelry
  • Pasadena, Texas
  • Bad Customer Service
  • 40

Okay let me tell you something about this place. I've never written a review but i went to get my finger sized for a ring today and they said "I'll be with you in a minute" and the store was empty except for one costumer. I waited 20 minutes just standing there while listening to an employee mindlessly talk to someone about "oh thats-a spicey meat-uh-ball! Oh I'm learning Italian!"... Read more

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  • Jun 18
  • Luxury / Jewelry
  • Diamond Necklace
  • 68

My fiancé bought me a lovely heart necklace for Mother's Day again, so I had the receipt in hand with the merchandise, mind you it has never been used. At the time he bought the necklace they ran a special to receive a kindle. I was unable to return the item because his name wasn't on the receipt, and the kindle also had to be returned unused and new! She said when it was purchased they... Read more

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  • Jun 18
  • Luxury / Jewelry
  • Bakersfield, California
  • Wedding Ring Set
  • 2
  • 150

misrepresented product/ poor quality /long turn around time I found my dream wedding ring set at Helzberg.Or so I thought. Unlike anything I have found elsewhere.my issues didn't start until a month after I started wearing my engagement ring. I found that the finish seem to be changing. I brought my ring in for a cleaning an asked what the issue could be with it.At that time I found that I... Read more

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  • Jun 11
  • Luxury / Jewelry
  • Pittsburgh, Pennsylvania
  • Delivery And False Promises
  • 99

May 9, 2014 I ordered engagement ring #80666 (setting only, no stone). The Helzburg website stated this setting ships in 3-4 business days. I added overnight shipping for $19.95 more. The estimated delivery date was updated to May 19th. May 19, 2014 I did not receive the setting so I called Helzburg customer service. I was told the dates on the website are known to be incorrect; the actual... Read more

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I have purchased 16 different sets of diamonds with the lifetime warranty at the local helzberg diamond store. They closed the local store down 3 years ago (2011) and no longer do they have a authorized dealer in memphis. They never informed me there was no longer going to be a store or authorized dealer to do my warranty. Since i did not know where to have my inspections done and i have gone... Add comment

  • May 16
  • Luxury / Jewelry
  • Colorado Springs, Colorado
  • Engagement Ring Failure
  • 124

This is the third time that I've had issues with Helzberg and this time I'm furious. Several weeks ago I found the engagement ring of my dreams in their store so after much debate we went to buy it with the intention of getting engaged soon. They screwed up my order the first time we went in to purchase it and have it sized. It ended up sitting in their store on display for over a week before I... Read more

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Absolutely love my ring, but it's ridiculous that I have to wait over a week to get it resized, everyone else I've encountered have got theirs back in either hours or less than two days . Add comment

  • May 04
  • Luxury / Jewelry
  • North Creek, Washington
  • Ring
  • 126

I found a ring online and feel in love, I saw Southcenter Mall had the ring, bought the ring and had it sent off to be sized from a 7 to a 6 1/2, got a early call that it's ready, drive the 45 mins. and the lady hands me my ring, I could of slapped her! It was flat, it looked like they pressed it against a counter and called it a day, the lady said " some people request a flat fitting "... Read more

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  • Apr 26
  • Luxury / Jewelry
  • Birmingham, Alabama
  • Annual Inspection
  • 121

My wife and I went to the local store for the annual inspection. We believe the sales rep was stoned or drunk. After standing there for about 10 min he finally noticed us and came over and took our ring for inspection. After another 10 min he came back over to us and asked if he could help us. We reminded him he took our ring. Another rep must have seen the frustration on our faces and... Read more

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  • Jan 15
  • Luxury / Jewelry
  • Orlando, Florida
  • Lost Order
  • 108

I ordered a ring on December 22,2013 and I expected to get the ring on January 6, 2014. On the 8th I ended up looking at my emailed order confirmation and I couldn't find the tracking device so I called up customer support and they had me on hold for 10 minutes. Not even exaggerating. Then she wants to tell me that they can't find my order and they don't know if it has been shipped out yet so... Read more

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