• How they handled my situation3 votes
  • Whole process2 votes
  • How situation was handled 1 votes
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  • Apr 16
  • Luxury / Jewelry
  • Raleigh, North Carolina
  • Esq Watch
  • 35

My wife bought me a nice ESQ watch several years so front the Helzburg Store in Raleigh, N.C. after 4 years the watch needed a new battery and there was moisture inside the watch. She took the watch in and they sent the watch back to Movado. After 4 months we got a call that the watch was back. My life stopped by to pickup the watch and paid the $425.00 bill. About 1 week later I was paying... Read more

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  • Apr 13
  • Luxury / Jewelry
  • Tucson, Arizona
  • White Gold Wedding Set
  • 38

My husband and I went to get my white gold wedding set re plated because apparently that is something that happens with white gold. The saleswoman was one of the rudest people I ever dealt with. Extremely condescending. My set was paid off with a lifetime warranty. Little did she know that her rudeness cost her a huge sale. We were actually looking to upgrade. My husband and i went to a... Read more

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My husband who is in the army and can't contact me while in the field has late fees and bills racked up bc helzberg can't give me a balance of his account to pay off. If you are concidering buying from helzberg I'd say find somewhere else. They have shity costumer service reps that aren't willing to do anything to help people. Add comment

  • Apr 03
  • Luxury / Jewelry
  • Chicago, Illinois
  • Diamond
  • 108

If you are considering buying from Helzberg Diamonds, you will wish you didn't. In fact I'm surprised they are still in business. The reason they are still in business is because they sell cheap diamonds at extraordinary prices. We bought a 1 carat stone for $7,000 in 1991 and I was informed by a jeweler today it's worth maybe $250.00. Even though I have paperwork from Helzberg stating otherwise.... Read more

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unbeluevable rude and disrespectful treatment by staff..personal comments made about my clothing..had to contact corporate..Will NEVER EVER do business with this company again. Add comment

Had the manager say some pretty disrespectful things to an employee in front of me and when I told her it was uncalled for she said it was none of my business! Good job in your hiring helzberg, guess I'll never go there again Add comment

  • Mar 15
  • Luxury / Jewelry
  • Austin, Texas
  • Engagement Ring
  • 216

Looked at engagement ring settings, chose one which we were told was certain well-known designer brand, and paid for it. Came back 3 weeks (!) later, with an illegible, deformed brand name engraved inside the band, asked to see under magnification, it was not the brand we had been told. Were then told it was that designer brand ring but under a Helzberg brand name, and that it was deformed due to... Read more

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Messed up the engraving and sizing on my ring the day before my wedding. After honeymoon took it back to be fixed and they tried to charge me for their mistake! Add comment

  • Mar 07
  • Luxury / Jewelry
  • Bolingbrook, Illinois
  • Ring
  • 118

Ring in on 2/22/15. Promised 2 weeks later on 3/6/15. 2 weeks to Rhodium..really! Called on 3/6/15 to see if came in. Advised by Hannah of Bolingbrook, Illinois store not there and she would call and see what the issue was. Never received a return call from Hannah. Called back on 3/6/15 and asked for manager, Jeanine. she was busy and never called me back. On 3/7/15 went into store, Hannah... Read more

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I went to the store to look for some earrings for my daughter and at the same time clean my ring, the people over there didn't say hi or I will you shortly, anything I was waiting and waiting ( whit two little ones and a baby) Really bad customer service :( Add comment

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