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    • How they handled my situation4
    • Customer service4
    • Whole process3

  • Aug 21
  • Luxury / Jewelry
  • El Paso, Texas
  • Helzberg Diamonds Diamond Solitaire Ring Enhancer
  • 40
  • REVIEW RATING 4/5

My husband purchased my engagement and wedding band from H.D. and it hasn't even been a year and 5 diamonds have fallen off 5 different times. 2 from the enhancer/wedding band and 3 from the outter halo of the engagement ring. Each time it takes 2 weeks to fix because they send it to Kansas to get fixed. We had to send it back when they soldered it together because it wasn't right the first time... Read more

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  • Aug 13
  • Luxury / Jewelry
  • Asheville, North Carolina
  • Helzberg Diamonds Wedding Band
  • 50
  • REVIEW RATING 4/5

My husband and I haven't even been married 2 years and he accidentally dropped his ring this weekend in the bathroom. It's tungsten, and it SHATTERED. Helzberg told us when they sold it to us that it was "indestructible" so why buy the care plan on something that's indestructible? That doesn't make sense - it would be a waste of money to purchase that plan if nothing can scratch or destroy the... Read more

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Resolved 100% FULL

  • Jul 30
  • Luxury / Jewelry
  • Ballwin, Missouri
  • Helzberg Diamonds Wedding Ring
  • 118
  • REVIEW RATING 5/5
Helzberg Diamonds - 10 Days- No Tracking or Confirmation Number, No Deliver Date Promised/ Will Not Let Me Cancel Order. Holding Money
1 of 2

I ordered a band for an engagement ring on the 7/21/15 estimated to arrive on the 31st. I did order a custom band. What was custom was the metal, the band was on the website. It is the 30th and still no tracking or new estimate when it will be delivered. I have been calling for the past 5 days being told "It will be there Sir we promise", Got the run around on the phone every time. Even after... Read more

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  • Jul 30
  • Luxury / Jewelry
  • Indianapolis, Indiana
  • Helzberg Diamonds Necklace
  • 1
  • 1
  • 101
  • REVIEW RATING 4/5

For one, I have never heard one good thing about this place. As for my personal experience, my boyfriend was ripped off. He bought me a $320 necklace from this horrible place as a gift. We took it today to get it looked at to see the possible value of it. Of course we expect to get a lot less out of it than he paid. We were offered a whole whopping $8. Why? Because the chain was not "real"... Read more

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  • Jul 16
  • Luxury / Jewelry
  • Charlotte, North Carolina
  • Helzberg Diamonds Engagement Ring
  • 113
  • REVIEW RATING 4/5

Horrible service for spending so much money on engagement ring and wedding rings returning service they treat you as if you were never customer most of the store associates have disgusting customer service traits I will never ever step foot in that store again Norwell advise any of my friends to purchase jewelry from there ! Get better service and treated better at a pawnshop or used car... Read more

Was this review helpful? 0 0

They have no record of my warranty I paid for. There is nothing I can do the store said. I paid for it and they can't find it in the computer? I will NEVER buy anything there again! Add comment

  • Jul 02
  • Luxury / Jewelry
  • Albuquerque, New Mexico
  • Helzberg Diamonds Engagement Ring
  • 171
  • REVIEW RATING 4/5

I usually don't write bad reviews for any store, but this occasion was horrible and we will not be returning nor recommending it for anyone else. Event occurred on July 1st at 6.30 pm MT in Albuquerque NM at the Helzberg Diamonds store located inside the Coronado Mall. We met with one associate, a female associate whom I can't recall her name. She was very nice and asked us some questions to get... Read more

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  • Jun 18
  • Luxury / Jewelry
  • Neenah, Wisconsin
  • Wedding Ring
  • 211
  • REVIEW RATING 5/5

If you are in the market for jewelry please consider purchasing from another supplier. This company closed it's local store which forces my wife and I to choose between a 4 hour drive and mailing our wedding rings to them for a yearly inspection. Mailing them will take 3-5 weeks to get them back and failing to have them inspected voids the warranty. This company doesn't believe in customer... Read more

Was this review helpful? 1 0

  • Jun 12
  • Luxury / Jewelry
  • Owensboro, Kentucky
  • Ring
  • 243
  • REVIEW RATING 4/5

My husband bought my 25 wedding anniversary. I liked the ring very much. He bought the insurance, I had my ring cheked every time but i lost my card. I have worn diamond rings my whole life since the age of 6, Iam 50. So when I got this beautiful ring I expected it to last forever. But to my surprise the Dimond chipped. NEVER NEVER HAVE I EVER HAD A DIMOND TO CHIP. SO THE QUALITY IS NOT WHAT... Read more

Was this review helpful? 0 0

Origional sales associate was great but down hill from there. Was given wrong ring, was not sent for sizing then sized wrong, and then they switched stones. Was treated like *** whole time like it was my fault. I wound up without a ring two weeks before my wedding. Thanks for ruining what should have been one of the happiest times of my life. I will NEVER shop here again Add comment

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