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    • How they handled my situation3
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    • How situation was handled 1

  • Jun 18
  • Luxury / Jewelry
  • Neenah, Wisconsin
  • Wedding Ring
  • 72
  • REVIEW RATING 4/5

If you are in the market for jewelry please consider purchasing from another supplier. This company closed it's local store which forces my wife and I to choose between a 4 hour drive and mailing our wedding rings to them for a yearly inspection. Mailing them will take 3-5 weeks to get them back and failing to have them inspected voids the warranty. This company doesn't believe in customer... Read more

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  • Jun 12
  • Luxury / Jewelry
  • Owensboro, Kentucky
  • Ring
  • 103
  • REVIEW RATING 4/5

My husband bought my 25 wedding anniversary. I liked the ring very much. He bought the insurance, I had my ring cheked every time but i lost my card. I have worn diamond rings my whole life since the age of 6, Iam 50. So when I got this beautiful ring I expected it to last forever. But to my surprise the Dimond chipped. NEVER NEVER HAVE I EVER HAD A DIMOND TO CHIP. SO THE QUALITY IS NOT WHAT... Read more

Was this review helpful? 0 0

Origional sales associate was great but down hill from there. Was given wrong ring, was not sent for sizing then sized wrong, and then they switched stones. Was treated like *** whole time like it was my fault. I wound up without a ring two weeks before my wedding. Thanks for ruining what should have been one of the happiest times of my life. I will NEVER shop here again Add comment

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  • May 28
  • Luxury / Jewelry
  • Waxahachie, Texas
  • Diamond Ring
  • 1
  • 1
  • 174
  • REVIEW RATING 5/5

I don't recommend anyone to go to Helzberg. I lost small diamonds 3 separate times on first engagement ring. Replaced fourth time with a new ring which was the same & within a week I already had two diamonds to fall out. Went back again & replaced it with a totally different ring & already missing another diamond. It's a good thing I have a lifetime warranty but that's not worth my... Read more

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  • May 20
  • Luxury / Jewelry
  • Elkridge, Maryland
  • Wedding Ring
  • 1
  • 1
  • 102
  • REVIEW RATING 4/5

We dropped off our wedding rings on March 17, 2015 for rhodium re plating at the Helzberg store in the Columbia Mall in Columbia, Md. Finally on April 22, 2015 my wife's ring came back but they lost my ring. All they are offering is store credit for the lost ring. Store credit is unacceptable, they originally told me I could have a refund for both rings. They will not offer anything compensation... Read more

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  • May 19
  • Luxury / Jewelry
  • Bakersfield, California
  • Ring Sizing
  • 62
  • REVIEW RATING 4/5

I took a ring to be size. I have always took my jewelry because they have a quick turn around. Not this time it took 10 days....and it was the wrong size!!!!! so finally they took the ring to a local jeweler and made it right. The sales person told me that they use to have all the repairs sent to a local jeweler, but that option is limited to some customers only. In my opinion is wrong, not only... Read more

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  • May 11
  • Luxury / Jewelry
  • Port Charlotte, Florida
  • Tungsten Ring
  • 3
  • 3
  • 89
  • REVIEW RATING 4/5

Refuse to stand behind the guarantee they sold for a Tungsten Ring. Over 2 months since the replacment ring was ordered. No ones where the ring is, the Manager threatened to call Security on me because I questioned her how as the Manager she had no clue what was going on. Got the Regional Manager invloved and he acted the same way, so I guess the apple dont fall far from the tree. The store... Read more

Was this review helpful? 0 1

BEWARE !!!! I went to the Roosevelt field location for a engagement ring.The management there are complete ***'s. When I went to pick up the ring they switched the diamond out hoping I wouldn't notice.I cant believe how untrustworthy this company is an still in business. Add comment

  • Apr 27
  • Luxury / Jewelry
  • Tempe, Arizona
  • Sirena Diamond Rose Ring
  • 1
  • 1
  • 235
  • REVIEW RATING 4/5

i purchacred Sirena® 1/3 ct. tw. Diamond Rose Ring in 14K Gold several yeas ago in Fayetville NC. i neede moneyso i desided to sell it to a pwan shot. they would not give me anything for it. Literaly, i saw the ring get attracted to a special magnet they had. he said this doesnt have enough golld in it for 14k gold. the dimonds where good but they said we dont want it. they litearaly would not... Read more

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  • Apr 16
  • Luxury / Jewelry
  • Raleigh, North Carolina
  • Esq Watch
  • 232
  • REVIEW RATING 4/5

My wife bought me a nice ESQ watch several years so front the Helzburg Store in Raleigh, N.C. after 4 years the watch needed a new battery and there was moisture inside the watch. She took the watch in and they sent the watch back to Movado. After 4 months we got a call that the watch was back. My life stopped by to pickup the watch and paid the $425.00 bill. About 1 week later I was paying... Read more

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