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  • Customers like
    • Absolutely liked 1
    • Great customer service - fast return when my ring was sent out 1
    • Ring but nothing else about the company 1
  • Customers don't like
    • Customer service 7
    • How they handled my situation 5
    • Whole process 4

I ordered a monagrammed piece in early December. I was told by the store manager that I would get it by Xmas and that they would call me when it was ready. Never received a call so called the Woodbridge, NJ store two days before Xmas and they said it was ready. When I picked it up it was monogrammed wrong. They said they would send it back and I would get it in two weeks. After four weeks... Read more

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*Beginning: On Jan 2, 2016, My wife and I went to the Topeka store in search for an Tanzanite wedding ring. As we found one, the customer serve that we received was well appreciated. The lady was very thoughtful to have our service and was very patient with us as we search numerous rings. The ring that we finally found was a size 7. As we were told that all display rings were that size , we would... Read more

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I've had my ring for 2 months and it has spent more time being repaired than on my hand. The silver turned completely spotty from tap water and silver cleaner and the entire ring had to be refurbished. The diamonds continually become loose and fall out. I was told this was because the ring was too delicate to wear every day... Um.. it's my engagement ring. Can you believe that?! Clearly the... Read more

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My husband bought my engagement ring from Helzbergs in the late 90's. We bought our wedding rings there too. He would shop there for birthdays, Valentine's Day, then Mother's Day. But, after so many bad experiences with money hungry clerks, we refuse to spend our money there. I took a pair of earrings in over Christmas that would not stay shut. Of course, they made me pay to have them fixed.... Read more

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My sweetheart gave me a beautiful engagement ring for Christmas. Everyone was wonderful when helping him to pick out a ring for me. (I had gone in earlier and the lady assisting me was wonderful. She gave me a card with the item numbers of the rings I liked best.) My sweetheart said the fellow assisting him also help with choosing complimentary rings. He said it was uninterrupted time. We... Read more

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Spent $8,000 on an engagement ring and called a week later to ask for an appraisal so we could add the ring to our homeowners insurance. Said we could get a free appraisal that would be the same amount as we purchased the ring for, or pay $100 and the appraisal would be considerably more. I will get my own appraisal. Add comment

Horrible customer service! Took ring to get sized twice failed to and told me they did both times. Finally took it to jeweler and had to pay to get it sized. Add comment

My husband bought me a Movado watch and a charm bracelet for me for Christmas but the watch wasn't my style so I was going to exchange it for a different one or something else. In the store I felt like I was just annoying to the sales guy. He wasn't willing to look for something I might like and was very annoyed every time I needed to know the price on something. I took my time looking at things... Read more

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I have bought my wife rings from Helzberg. Nothing but problems with the engagement ring. Ring has been sent off multiple times due to fade, diamonds falling out and diamonds not matching when returned. Helzberg finally replaced the ring with a promise to have returned by the 23rd of December. It is now December 26th. Called multiple times to the store to find out status on the ring an no one can... Read more

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I purchased a ring here a few months ago. My fiance picked out his ring and when I got home I googled the ring before purchase to see if their were any issues. Turns out, the patina of the ring changes dramatically. So I went in the store and asked if that was an issue. They said no that shouldn't be an issue, but if you purchase our insurance we have to fix it no matter what. I said ok, great,... Read more

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