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    • How they handled my situation3
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    • Customer service1

  • 1 day ago
  • Luxury / Jewelry
  • Elkridge, Maryland
  • Wedding Ring
  • 8

We dropped off our wedding rings on March 17, 2015 for rhodium re plating at the Helzberg store in the Columbia Mall in Columbia, Md. Finally on April 22, 2015 my wife's ring came back but they lost my ring. All they are offering is store credit for the lost ring. Store credit is unacceptable, they originally told me I could have a refund for both rings. They will not offer anything compensation... Read more

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  • 2 days ago
  • Luxury / Jewelry
  • Bakersfield, California
  • Ring Sizing
  • 7

I took a ring to be size. I have always took my jewelry because they have a quick turn around. Not this time it took 10 days....and it was the wrong size!!!!! so finally they took the ring to a local jeweler and made it right. The sales person told me that they use to have all the repairs sent to a local jeweler, but that option is limited to some customers only. In my opinion is wrong, not only... Read more

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  • May 11
  • Luxury / Jewelry
  • Port Charlotte, Florida
  • Tungsten Ring
  • 3
  • 3
  • 41

Refuse to stand behind the guarantee they sold for a Tungsten Ring. Over 2 months since the replacment ring was ordered. No ones where the ring is, the Manager threatened to call Security on me because I questioned her how as the Manager she had no clue what was going on. Got the Regional Manager invloved and he acted the same way, so I guess the apple dont fall far from the tree. The store... Read more

Was this review helpful? 0 1

BEWARE !!!! I went to the Roosevelt field location for a engagement ring.The management there are complete ***'s. When I went to pick up the ring they switched the diamond out hoping I wouldn't notice.I cant believe how untrustworthy this company is an still in business. Add comment

  • Apr 27
  • Luxury / Jewelry
  • Tempe, Arizona
  • Sirena Diamond Rose Ring
  • 153

i purchacred Sirena® 1/3 ct. tw. Diamond Rose Ring in 14K Gold several yeas ago in Fayetville NC. i neede moneyso i desided to sell it to a pwan shot. they would not give me anything for it. Literaly, i saw the ring get attracted to a special magnet they had. he said this doesnt have enough golld in it for 14k gold. the dimonds where good but they said we dont want it. they litearaly would not... Read more

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  • Apr 16
  • Luxury / Jewelry
  • Raleigh, North Carolina
  • Esq Watch
  • 178

My wife bought me a nice ESQ watch several years so front the Helzburg Store in Raleigh, N.C. after 4 years the watch needed a new battery and there was moisture inside the watch. She took the watch in and they sent the watch back to Movado. After 4 months we got a call that the watch was back. My life stopped by to pickup the watch and paid the $425.00 bill. About 1 week later I was paying... Read more

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  • Apr 13
  • Luxury / Jewelry
  • Tucson, Arizona
  • White Gold Wedding Set
  • 154

My husband and I went to get my white gold wedding set re plated because apparently that is something that happens with white gold. The saleswoman was one of the rudest people I ever dealt with. Extremely condescending. My set was paid off with a lifetime warranty. Little did she know that her rudeness cost her a huge sale. We were actually looking to upgrade. My husband and i went to a... Read more

Was this review helpful? 0 0

My husband who is in the army and can't contact me while in the field has late fees and bills racked up bc helzberg can't give me a balance of his account to pay off. If you are concidering buying from helzberg I'd say find somewhere else. They have shity costumer service reps that aren't willing to do anything to help people. Add comment

  • Apr 03
  • Luxury / Jewelry
  • Chicago, Illinois
  • Diamond
  • 1
  • 1
  • 250

If you are considering buying from Helzberg Diamonds, you will wish you didn't. In fact I'm surprised they are still in business. The reason they are still in business is because they sell cheap diamonds at extraordinary prices. We bought a 1 carat stone for $7,000 in 1991 and I was informed by a jeweler today it's worth maybe $250.00. Even though I have paperwork from Helzberg stating otherwise.... Read more

Was this review helpful? 1 1

unbeluevable rude and disrespectful treatment by staff..personal comments made about my clothing..had to contact corporate..Will NEVER EVER do business with this company again. Add comment

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