Helzberg Diamonds - 6 month review and Rhodium plating
Ring in on 2/22/15. Promised 2 weeks later on 3/6/15.
2 weeks to Rhodium..really! Called on 3/6/15 to see if came in. Advised by Hannah of Bolingbrook, Illinois store not there and she would call and see what the issue was. Never received a return call from Hannah.
Called back on 3/6/15 and asked for manager, Jeanine. she was busy and never called me back. On 3/7/15 went into store, Hannah advised she was very busy day before and forgot to call and find out where my ring was. Manager to busy to talk to me.
Corporate office is not open on the weekend so I have to wait until Monday to call about me ring. Renewal of wedding vows on 3/8/15 and no ring for it.
I would never buy from this company again. My ring is literally held hostage for over 2 weeks.
Reason of review: Pissed beyhond measure.
Preferred solution: There is no solution to my problem..
Helzberg Diamonds Cons: Whole process, How they handled my situation.
Location: Bolingbrook, Illinois
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