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2.8

We bought an engagement ring with a wrap. My fiancée fell in love with it.

The ring was white gold, and the wrap was rose gold. After the first sizing and putting together the two pieces, we had a white gold and yellow gold ring. Short version, it was sent back numerous times, each time coming back with new issues. The only good thing, was that when I called in to the customer service line (when we were at the end of our rope with the company), they assisted us in a full refund.

That is still in process, however I am expected to get back everything paid. At the loss of the perfect ring (in the beginning).

Reason of review: The service of the ring. It was the perfect ring, the one find, essentially irreplaceable. Now we have to try and find one she feels the same about (an almost impossible task). Loss is immeasurable..

Monetary Loss: $1000.

Preferred solution: As we are in the process of receiving a full refund, some kind of compensation for the amount of time put into trying to fix this, as well as for the essentially emotional roller coaster we have had..

Helzberg Diamonds Pros: Call in customer service.

Helzberg Diamonds Cons: In store service, Store managers.

Location: Maplewood, Minnesota

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