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My now husband purchased my engagement ring back in 1994. We had an appraisal done for insurance purposes.

Not knowing that the main parts of an appraisal were missing at the time. We were young and unfamiliar with what is required for an appraisal. Well- the center stone of my ring was recently lost. We pulled up the appraisal and it gives no details as to the color and clarity of the ring.

Basically the heart of the quality of the diamond I had. What company issues an appraisal without including the quality that was purchased.

Now I'm forced to go with an average diamond from the insurance company. Helzberg pitched their records 5 years ago so I am without any help from them.

Reason of review: Poor customer service.

Monetary Loss: $2750.

Preferred solution: Let the company propose a solution.

Location: Eau Claire, Wisconsin

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They do not keep up with their promises Dont take care of their long Time clients

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