376 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.7

I went to the store to see what it would cost to upgrade my diamond to a larger one, rebuild bands and enlarge them, also where I would stand if I totally upgraded to new ring. I didn't have my original receipt, always before they would look up in computer...

they said I couldn't upgrade to a new ring without the receipt. Then said they would try to find out in main computer base. Promised to phone me with findings in 1-2 day. No call ever received, phoned them, again was promised a call back by the next afternoon...

NONE ever received! Feeling very frustrated as I have always done my business there, guess it is time for a change. Hope they get better management or they won't have to worry about customers! Customer satisfaction should always come first.

I have my ring(s) checked faithfully every 6 months.

Not happy with Helzberg Diamonds, very poor service and follow thru on their end. Not sure I will ever go back:(

Reason of review: Poor customer service.

Monetary Loss: $3200.

Helzberg Diamonds Cons: Customer service was poor, No follow thru after they promised, Customer service.

Location: Chesterfield, Missouri

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Helzberg Diamonds Reviews

  1. 55 reviews
  2. 29 reviews
  3. 16 reviews
  4. 4 reviews
  5. 7 reviews
Helzberg Diamonds reviews