Helzberg Diamonds
Helzberg Diamonds Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Helzberg Diamonds has 2.1 star rating based on 111 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customers service, Financing, Absolutely liked.
Cons: Customer service, How they handled my situation, Poor customer service.Recent recommendations regarding this business are as follows: "Undecided. They have a great selection and reasonable prices based on shopping around in the area. But the wait time has always been an issue with sizing/repair. They did identify an issue with my ring when taking it in to get checked. But as far as the communication, there was none. And they take forever to return calls", "Research the problem", "Be careful", "Dont buy unless you wanna have your services stripped from you because you cant get it serviced within a timeframe due to closure.", "I don’t mind spending money and I don’t like large items thought this was going to be a good fit but unfortunately not".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Helzberg Diamonds has 2.1 star rating based on 111 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customers service, Financing, Absolutely liked.
Cons: Customer service, How they handled my situation, Poor customer service.Recent recommendations regarding this business are as follows: "Undecided. They have a great selection and reasonable prices based on shopping around in the area. But the wait time has always been an issue with sizing/repair. They did identify an issue with my ring when taking it in to get checked. But as far as the communication, there was none. And they take forever to return calls", "Research the problem", "Be careful", "Dont buy unless you wanna have your services stripped from you because you cant get it serviced within a timeframe due to closure.", "I don’t mind spending money and I don’t like large items thought this was going to be a good fit but unfortunately not".
Most users want Helzberg Diamonds to offer a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified ReviewerOrder not receiived
Preferred solution: Deliver product or service ordered
Complaint with canton ohio store manager
After a few complications, and several attempts to call them and stop in, my issue was finally resolved. I am grateful they agreed to replace my ring since it was taking longer than a month to repair and replace diamonds.
I feel I shouldn't have had to call customer service to get my wedding ring back and I am very upset about the canton ohio store not staying in touch with me during the duration of waiting on my ring to be repaired. I was told that the store manager was on a business trip, but still, I fell that I should not have to wait a month to get my ring fixed. If the store would have communicated with me to some degree to let me know what was going on, I wouldn't have been as angry, but still irritated with the time it was taking.
The only reason I ended up getting a ring back on my finger was bc I requested a new Ring. I am happy now that I finally have my wedding ring back!
- Selection reasonable prices professional attitude
- No communication nor updates
User's recommendation: Undecided. They have a great selection and reasonable prices based on shopping around in the area. But the wait time has always been an issue with sizing/repair. They did identify an issue with my ring when taking it in to get checked. But as far as the communication, there was none. And they take forever to return calls
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Verified Reviewer | Staten Island, New YorkI just wrote eveything 3 times this is ridiculous
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaPay bill
User's recommendation: Research the problem
Mail payment
- High price
Preferred solution: Address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gainesville, Florida*** poor customer service
- Beautiful jewelry
- Bad customer service
Preferred solution: Rings serviced and my lifetime warrenty back that we payed for.
User's recommendation: Dont buy unless you wanna have your services stripped from you because you cant get it serviced within a timeframe due to closure.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOUTRAGEOUS INTEREST ADDED TO BALANCE OF 63$
In June of 21 of purchased a ring from Helzberg Diamonds. I was going to pay cash they insisted i use credit and received 18 months no interest.
Reluctantly i agreed. What a mistake this was! I began automatic payments of 250 a month This would ensure my ring was paid off prior to the 18months. I purchased a second ring in June of 21.
In July of 2022 my balance was 313, my automatic payment of 250 came out as scheduled. I didn't realize there would have been a 63-dollar balance, if I did I certainly would have paid it. My next bill i received was for 1253! Helzberg added the interest of 29 percent from day one the entire amount of both purchases over a balance of less than 70.00!
this is how they reward a good paying loyal customer who chose Helzberg diamonds over many other shops! i have called them to explain the oversight figuring of course they would take care of this. All that yielded me was a big headache and a waste of 2 hours on the phone with three different people saying they can't help me. this is an unfair business practice.
if they were to charge me, they should be charging me on my second purchase not the first that would have been paid in the time frame. But look at the whole picture we are talking a matter of a few weeks and I'm told they won't do anything about it. i completely understand the technicality they are getting me on, it's very clear to me after seeing my new statement and have three people explain it over and over rather than to try and keep a good customer happy and say yes, we will work with you here. I also explained to them that i am unfortunately receiving chemo and i am having a organ transplant for cancer in the next month.
No one would help all i got is this is our policy. July 22 balance 313.54 July 2022 payment 250 total balance left would have been 63.54 August 2022 statement interest added to balance 1190.37 New balance of 1253.91!
I will never shop at this company again and i would strongly advise against it. Not to mention two of the stones fell out of the ring 5 months after owning it.
- Wont listen or work with customer
Preferred solution: INTEREST REMOVED
User's recommendation: DO NOT USE THEIR CREDIT CARD
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Verified ReviewerLifetime Warranty
Hi my name is Michael and Lisa O'Rourke. I bought my wifes wedding and engagement ring with your company with the lifetime warranty from you Southland Michigan location.
We have never had issues until covid. Now when my wife takes her ring in to get dipped she is told she no longer has the lifetime warranty. We have dealt with a man named Mark there who not only sold me the rings but is also the person who is now telling me that the company got new software and he no longer sees it listed, unsure why that is mine or my wifes problem since we paid for it. Can you please help me get this issue resolved as I taled to Mark in person in Dec 2021 and he stated he would call my wife back, she never heard anything so she called in Jan 2022 and he said he still hadn't heard from corporate.
It is now time for her to have her ring dipped again and we are both dreading going in because we know we will hear the same story.
Please HELP! I listed my wife Lisa [hone number since I can't get calls at work.
- Love ring and quality
- Wont honor lifetime warranty i purchased
Preferred solution: I want them to honor my lifetime warranty so my wife can get her ring dipped
Gold necklace was repaired on the I spend more time bringing it back than having to enjoying it 9th on November
User's recommendation: I don’t mind spending money and I don’t like large items thought this was going to be a good fit but unfortunately not
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Verified Reviewer | Brandon, FloridaMaintenance on my rings
I have been a customer of yours for about 15 years or so . My husband bought many pieces from your store located in Brandon Town Center in Brandon Florida.
I ALWAYS kept my recommended cleanings and inspection as per company policies. In 2018 my husband was diagnosed with cancer. I was by his side and fought with him for 19 longs months also keeping up with my cleaning/ inspections . He sadly passed away December 2019 .
I then was diagnosed with cancer and went through an extensive surgery and chemo following. I was unable to get my rings there on company policy time . I explained my situation to the man at the store and to no avail he would accept my rings for cleaning/ inspection because I did not provide my maintenance card . .
I was very disappointed in his decision but he would not budge. I need for this decision to be overturned by corporate. This is my first step to many if needed. All I want is my rings cleaned and inspected as Ive done for 15 years .
Thank you for your time in this matter. Kathy
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Fargo, North DakotaDisappointed
- Financing
Preferred solution: Let the company propose a solution
Change due date
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Verified Reviewer | Fort Worth, TexasFalse info on their website led to loss of lifetime care plan
- Quality of jewelry
- Lifetime care plan
- In store customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Beautiful pieces, but they apparently know enough to not stand behind the quality of the crap they sell.
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Verified Reviewer | Mosinee, WisconsinVery dissatisfied customer
I had previously shopped Helzberg for about 40 years, (Miller Hill Mall in Duluth Minnesota) and usually received good service. When Luke and David worked there, I received the best service ever, so good that when David moved to Kay's, I followed him there.
I have spent a large amount of money at Helzbergs, with my last purchase of a loose diamond being about $25,000. I wanted to exchange my setting, which I paid a little over $2000 for and upgrade, and they would not allow me to do this. It was less than pocket change to them, and they would not have only kept a customer, but they would have made money. I dealt with the new girl Sherri, and will never ever be back there again.
She was rude and had absolutely no customer service!!
Kay's have gone above and beyond and David and Jenna have been fabulous to deal with.
I continue to purchase jewelry, as I do love my diamonds and gold. It is absolutely Helzberg's loss, as to date, I have steered many of my friends to Kay's.
User's recommendation: Shop at Kay's
Diamonds falling out of anniversary ring
My husband bought me an anniversary ring, in July 2019, for our 20th wedding anniversary. He bought it from the location in the Fayette Mall, in Lexington, Kentucky.
As you know, that location was closed.
One diamond fell out a few months back. I took it to my local jewelry in the town I live it, to have the diamond replaced.
A couple of months later, which was about a week and a half ago, another diamond fell out. For safety reasons, I cannot wear my anniversary ring bc Im afraid I will lose more diamonds. Plus, I do not have a budget that allows me to constantly be replacing diamonds on a very important to me.
What can you do to help me?
I am still looking for my paperwork from the purchase.
Once found, I would like a complete refund, for a ring I can no longer wear in fear of more diamonds falling out.
Please respond to this message ASAP, so I have record you received this message.
Thank you for your time. I look forward to hearing back from you soon.
Kristy Brinkman
Movado watch
About
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Helzberg Diamonds Company is engaged in diamonds jewelry retail since 1915. Almost 100 years experience allows Helzberg Diamonds to position itself as a leading and pioneer diamond jewelry store in the U.S. Assortment of Helzberg Diamonds shop includes refined and luxury rings, necklaces, earrings, colored gems and jewelry for various cases like wedding, anniversary, engagement, journey and exclusive collections. Helzberg Diamonds Company is famous for its high demands to diamonds quality and for unexceptionable customer service both in online store and in 234 locations around the U.S. Helzberg Company Diamonds hires trained gemologists and diamontologists for delivering its customers maximal comfort and satisfaction from purchase. And in store, customers are often offered special diamond viewing rooms that provide complete privacy.
Helzberg Diamonds is ranked 211 out of 1422 in Jewelry and Accessories category
USA
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Something doesn’t add up. You say you made two purchases in June 2021 with 18 month no interest.
Yes, that is how that interest balloons if every cent isn’t paid off, but it hasn’t been 18 months. You also need to leave personal health information out of your complaint.