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1.6 Based on 54 reviews
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  • Customers like
    • Absolutely liked 1
    • Call in customer service 1
    • Great customer service - fast return when my ring was sent out 1
  • Customers don't like
    • Customer service 10
    • How they handled my situation 5
    • Whole process 4
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#HelzbergDiamonds, saves the day!!! I have nothing but good things to say about Helzberg Diamonds, store manager Ron Zaghloul , corporate office and customer service department. They really did save the day, meaning our wedding day. An unfortunate chain of events had happened. I thought the day was ruined but Ron at Helzberg came through just in time. I really will never go with any other company for jewelry. I recommend Helzberg for any... Read more

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Purchased loose diamond from Helzberg for existing high end ring, we also paid for them to set diamond in our ring. Within months the diamond fell out, took the ring back to the store only to be told there was nothing they could do about it. Store manager suggested we speak with store director, left several messages, unfortunately he never returned our calls. We attempted to dispute the charges with Capital One, later found out owner of... Read more

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Helzberg Diamonds is the worst jewelry company I have ever dealt with. I purchased my wedding ring from this company in November of 2015. When it arrived, it was simply stunning and I could not believe how beautiful it was. I kept it in the box until my wedding, on December 20th, 2015. On December 23rd, 2015 I called Helzberg customer service because I wanted to RETURN MY RING. In three short days, my ring was showing a SIGNIFICANT amount of... Read more

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I've had 2 bad experiences. First I had my jewelry cleaned and was told I needed 500.00 worth of repairs. I took jewelry to a jeweler friend and he said this was not true. Second last week I picked out 3 stacking bracelets and was told one would be free. After spender 20 minutes trying to ring up my order ai was told they were wrong and only meant a freed trinket. As I turned to leave the kept telling me about all the discounts I could get. The... Read more

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A diamond should not crack after 17 years if it is a good quality diamond! Helzberg warranties the diamond, but refuses to replace it! My grandmother's diamond after 40 years of marriage and passed on for another 36 years to her granddaughter is still beautiful! Does anyone see the problem? Why should I trust this company again? I will not recommend Helzberg again to anyone. I received so many compliments on my platinum and three-diamond... Read more

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I went to the Mall of America store in Bloomington, MN. I went into the store yesterday with my boyfriend to look at engagement rings. I understand it was busy, it's a holiday weekend, AND Mall of America is a HUGE attraction store/destination. I already had an idea about what I was looking for and we wanted to see some options to start looking. We had already been to a few other places in the mall and I suggest Helzberg as I have always had a... Read more

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I arrived at the Helzberg Diamonds location in Mays Landing, NJ at 10am..and was told I had to wait ten minutes since they were putting out jewelry...this is not good customer service when the store is supposed to open at 10.

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one of the diamonds on my engagement ring fell within 5 months of purchase. then after 3 months and then again 3 months later. I was so upset just 2 months prior to my wedding but all they could offer was to change the rings... i was pretty sentimentally attached to the ring that was presented to me why would i want to just swap it for something else? Then 2 days after my wedding my husbands ring (which had black rodium over the basket weave... Read more

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This is one of the worst company's I've ever dealt with in my life. They had terrible customer service and when my the gold part of a watch rubbed off after 4 weeks of wear they claimed there was nothing they could do to fix it unless wanted to pay 350 dollars. I will never buy anything from them again.

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TERRIBLE customer service, paid $600 dollars for a Movado Watch and one month later the gold started to chip and they wouldn't do a thing about it. I was very disappointed, the manager didn't even apologize that Helzberg Diamonds nor Movado wouldn't even try to fix it without a $200 dollar charge.

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