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Helzberg Diamonds - Scamed
In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to layoffs and she was out of work for a period. I didnt wanna sell her ring, but shes very modest and practical....
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Anonymous
23502

Who told you $200? Don't be a fool, keep checking, they had to be wrong.

1.6
#1107188
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This company is truly *** to deal with. I purchased a wedding band over the phone back in August 8, 2017 and we are know in September almost October and I still haven't received my purchase order or my money . I was told by Jacqueline due to the hurricanes no managers...
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#1103068
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My boyfriend purchased my ring on May 14th of this year. I was unsure about the ring from the beginning but I guess I got sucked up in the moment and told him to buy it - I've been regretting it ever since. Now, the ring has been sitting, hidden somewhere and I decided...
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Anonymous
23502

Why should someone be on the hook because you changed your mind? You're not even right in the head to say something like that. When life hands you lemons - make lemonade - b...

Anonymous
Anonymous

"decided that I need to come clean and tell my boyfriend "So you think that because you just now grew a pair they should give you the money back. Not.Life lesson here, if some...

#1100676
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Helzberg Diamonds Ring Review

Helzberg Diamonds
#1021021
1.0
Details
Terrible customer service by Betty Latos and a racist comment!
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Discounts and Special Offers

Helzberg Diamonds Ring Review

Helzberg Diamonds
#998525
1.0
Details
Horrible customer service!!!!!! Called me a liar several times and told me I would have to pay for repairs even though I had a lifetime warrenty care plan.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
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Helzberg Diamonds Deal Review

Helzberg Diamonds
#983141
3.9
Details
I brought a men's ring from here at the time they had a sale going on. Spend 149.99+ get a free camera. The sale associates where "unaware" of the sale, I didn't get my camera.
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Advertised vs Delivered
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Diversity of Products or Services
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Value for money
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Short Review on December 21, 2016

Helzberg Diamonds
#977650
1.7
Details
Missing item. It's on invoice but not in box.
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Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money
Warranty
Website
My husband bought my engagement ring two years ago, and soon after that we both went in to buy our wedding bands. Both times we bought the lifetime warranty. Every six months ever since we bought the rings, I have been coming in for inspection and cleaning, which is...
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2.7
#1097907
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A month ago i got a bracelet. First the salesman told me it was a 14kt gold diamond bracelet 2.0 ct and after i sign a final sale receipt of $2800 dollars , he said oh its 10kt no 14. i feel like i over paid and dont know what to do with the $2800 dollars bill that i...
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2.6
I liked
  • Customers service
I didn't like
  • Salesman pressure
#1082687
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The ring was lost and supposedly insured for up to $500.... I originally purchased the ring through Helzburg and it's being sold for $1,000 still on their site. They have the purchase informantion and sales history yet they will only pay the claim for $100... in...
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#1075419
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Helzberg Diamonds - "Don't fix something that is not broken"
On March 25, 2017, I sent my men's Movado Eliro watch in for a battery replacement at a Helzberg Diamonds retailer. Approximately 3.5 weeks later, the watch was returned working again, but with a obvious piece of white lint dangling between the crystal and the interior...
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1.0
I didn't like
  • Watch repair and the poor customer service
#1068530
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READ THE FINE PRINT! I purchased a guard from Helzberg Diamonds at Barton Creek Mall in Austin, TX to add to my engagement ring(not purchased at Helzberg). After our wedding, I had the rings put together to make one ring. I was told that the greatest thing about...
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Anonymous
John Nakic

So, what happened since then?

2.4
#1032643
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I would like to know where I'm suppose to get my ring serviced since the Lo stain Raleigh NC closed without warning?!
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Anonymous
Anonymous

They will offer you a prepaid shipping label to send in your jewelry for service. Just call their 800 number and tell customer service about your situation. They will offer yo...

1.9
#1031389
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We attempted to request a full refund for a purchase made several months prior which had missed the 60 day return window as we were dealing w/ terminal illness issues here at home: locating doctors, making/keeping appt's, undergoing a battery of extensive testing,...
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Anonymous
Helzberg

Wow! I'm so so sorry to hear about this! Could you please contact us at 1-800-HELZBERG or Help@helzberg.com and reference ticket number: 3912819? We can definitely take care o...

1.0
I didn't like
  • How they handled my situation
  • Cold attitude and unfeeling staff
  • Poor customer service
#1024177
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