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Helzberg strongly recommends you bring your diamond rings back to them for cleaning. Apparently, this also involves them substituting chipped diamonds for your flawless diamonds. They swapped a chipped diamond for ours and hid the chip under a post. I guess this is how...
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2.2
#1135712
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i have been waiting for my wedding and engagement ring for five weeks now. I sent it in to be soldered and cleaned and they handed it back after two weeks with two diamonds missing. The response to that was OH yeah that happens!!! Now its been three weeks and they are...
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1.3
#1132929
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June 18th 2017 purchased to be given as a gift to elderly mom on her 74th b-day which was aug. 16th. She had it for about two months and it fell off her wrist one day when it was being worn. She had to call me very upset and tell me it broke. I told her I would take a...
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Anonymous
Asia Love

Sounds like the management was looking for any excuse to let you go. She could have just said no. Also, you had to wait for it to be shipped, shipping time should not be count...

Anonymous
Anonymous

Apparently your unethical behavior was the reason for your dismissal from Helzberg as a company. As an employee you had the option of purchasing a lifetime care plan. If it ...

1.0
#1125323
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Helzberg Diamonds - Christopher Hernandez Potomac Mills VA location

Helzberg Diamonds
#1129420
1.0
Details
Do not buy from this guy. I was about to purchase 2 necklace chains until he ruined everything for me. He lacks customer service and Breeding. he shouldnt be in front selling jewelry for this company. If you want to keep your brand with high standards fire him.
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Customer service

Helzberg Diamonds Ring Review

Helzberg Diamonds
#1021021
1.0
Details
Terrible customer service by Betty Latos and a racist comment!
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Discounts and Special Offers

Helzberg Diamonds Ring Review

Helzberg Diamonds
#998525
1.0
Details
Horrible customer service!!!!!! Called me a liar several times and told me I would have to pay for repairs even though I had a lifetime warrenty care plan.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Helzberg Diamonds Deal Review

Helzberg Diamonds
#983141
3.9
Details
I brought a men's ring from here at the time they had a sale going on. Spend 149.99+ get a free camera. The sale associates where "unaware" of the sale, I didn't get my camera.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Style and Design
Value for money
Warranty
Website
Helzberg Diamonds - Scamed
In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to layoffs and she was out of work for a period. I didnt wanna sell her ring, but shes very modest and practical....
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Anonymous
KJM

Everyone knows that when you either try to return or outright sell a piece of jewelry, you won’t get anywhere close to what you paid. This is not a Helzberg issue, it’s a life...

Anonymous
Asia Love

Since you purchased insurance you should be in receipt of a valuation certificate. That is what the store says is the value of the ring is to replace. Go back to them with you...

1.6
#1107188
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This company is truly *** to deal with. I purchased a wedding band over the phone back in August 8, 2017 and we are know in September almost October and I still haven't received my purchase order or my money . I was told by Jacqueline due to the hurricanes no managers...
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#1103068
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My boyfriend purchased my ring on May 14th of this year. I was unsure about the ring from the beginning but I guess I got sucked up in the moment and told him to buy it - I've been regretting it ever since. Now, the ring has been sitting, hidden somewhere and I decided...
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Anonymous
23502

Why should someone be on the hook because you changed your mind? You're not even right in the head to say something like that. When life hands you lemons - make lemonade - b...

Anonymous
Anonymous

"decided that I need to come clean and tell my boyfriend "So you think that because you just now grew a pair they should give you the money back. Not.Life lesson here, if some...

#1100676
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My husband bought my engagement ring two years ago, and soon after that we both went in to buy our wedding bands. Both times we bought the lifetime warranty. Every six months ever since we bought the rings, I have been coming in for inspection and cleaning, which is...
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2.7
#1097907
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A month ago i got a bracelet. First the salesman told me it was a 14kt gold diamond bracelet 2.0 ct and after i sign a final sale receipt of $2800 dollars , he said oh its 10kt no 14. i feel like i over paid and dont know what to do with the $2800 dollars bill that i...
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2.6
I liked
  • Customers service
I didn't like
  • Salesman pressure
#1082687
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The ring was lost and supposedly insured for up to $500.... I originally purchased the ring through Helzburg and it's being sold for $1,000 still on their site. They have the purchase informantion and sales history yet they will only pay the claim for $100... in...
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#1075419
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Helzberg Diamonds - "Don't fix something that is not broken"
On March 25, 2017, I sent my men's Movado Eliro watch in for a battery replacement at a Helzberg Diamonds retailer. Approximately 3.5 weeks later, the watch was returned working again, but with a obvious piece of white lint dangling between the crystal and the interior...
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1.0
I didn't like
  • Watch repair and the poor customer service
#1068530
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