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A month ago i got a bracelet. First the salesman told me it was a 14kt gold diamond bracelet 2.0 ct and after i sign a final sale receipt of $2800 dollars , he said oh its 10kt no 14. i feel like i over paid and dont know what to do with the $2800 dollars bill that i...
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2.6
I liked
  • Customers service
I didn't like
  • Salesman pressure
#1082687
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The ring was lost and supposedly insured for up to $500.... I originally purchased the ring through Helzburg and it's being sold for $1,000 still on their site. They have the purchase informantion and sales history yet they will only pay the claim for $100... in...
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#1075419
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Helzberg Diamonds - "Don't fix something that is not broken"
On March 25, 2017, I sent my men's Movado Eliro watch in for a battery replacement at a Helzberg Diamonds retailer. Approximately 3.5 weeks later, the watch was returned working again, but with a obvious piece of white lint dangling between the crystal and the interior...
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1.0
I didn't like
  • Watch repair and the poor customer service
#1068530
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Helzberg Diamonds Ring Review

Helzberg Diamonds
#1021021
1.0
Terrible customer service by Betty Latos and a racist comment!
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Helzberg Diamonds Ring Review

Helzberg Diamonds
#998525
1.0
Horrible customer service!!!!!! Called me a liar several times and told me I would have to pay for repairs even though I had a lifetime warrenty care plan.
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Helzberg Diamonds Deal Review

Helzberg Diamonds
#983141
3.9
I brought a men's ring from here at the time they had a sale going on. Spend 149.99+ get a free camera. The sale associates where "unaware" of the sale, I didn't get my camera.
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Short Review on December 21, 2016

Helzberg Diamonds
#977650
1.7
Missing item. It's on invoice but not in box.
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READ THE FINE PRINT! I purchased a guard from Helzberg Diamonds at Barton Creek Mall in Austin, TX to add to my engagement ring(not purchased at Helzberg). After our wedding, I had the rings put together to make one ring. I was told that the greatest thing about...
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Anonymous
John Nakic

So, what happened since then?

2.4
#1032643
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I would like to know where I'm suppose to get my ring serviced since the Lo stain Raleigh NC closed without warning?!
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Anonymous
Anonymous

They will offer you a prepaid shipping label to send in your jewelry for service. Just call their 800 number and tell customer service about your situation. They will offer yo...

1.9
#1031389
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We attempted to request a full refund for a purchase made several months prior which had missed the 60 day return window as we were dealing w/ terminal illness issues here at home: locating doctors, making/keeping appt's, undergoing a battery of extensive testing,...
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Anonymous
Helzberg

Wow! I'm so so sorry to hear about this! Could you please contact us at 1-800-HELZBERG or Help@helzberg.com and reference ticket number: 3912819? We can definitely take care o...

1.0
I didn't like
  • How they handled my situation
  • Cold attitude and unfeeling staff
  • Poor customer service
#1024177
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I received a letter from Helzberg Jewelers on Dec 28, 2016, informing me that the store at Franklin Park Mall in Toledo, OH, is closing & that they would be delighted to serve me at the Southland Center store in Taylor, Mich. after that date. Taylor, Michigan is only...
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#1007706
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My husband had my brother pick up a wrap for me. I came in to add it to my wedding band (which was also purchased from Helzberg.) I was informed that my brand new ring was considered 2nd hand (because the warranty was in my brothers name) and the $380.98 that we paid...
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Anonymous
Anonymous

Apparently they have a problem letting you know that they are partnered with Another company. They failed to notify their consumers that when you purchase an item there will b...

1.0
#1004227
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Helzberg Diamonds - Diamonds fall out of this ring all the time.
I purchased an engagement ring for my fiancé at the Triangle Town Center in Raleigh, NC and gave it to her in August of 2014. Since that time we have had nothing but problems with this ring. The first week she lost a small diamond on the side. We brought it back and it...
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2.2
I didn't like
  • Awful repair
  • Do not use them
  • Customer service
#997663
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Ordered a cross online via their website on December 21, 2016. They said within 2 days the item would be at their store in Brandywine. I have the confirmation number: ORDER CONFIRMATION NUMBER: ML_561XXXX I called the store on 12-23 and they advised me they have not...
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nicetmark
nicetmark

Helberg did answer my issue.They have resolved my problem and out of courtesy, they issued ME a $50.00 gift card for all the aggravation.I'd go there again.Thank you.

2.2
#995771
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