Helzberg strongly recommends you bring your diamond rings back to them for cleaning. Apparently, this also involves them substituting chipped diamonds for your flawless diamonds. They swapped a chipped diamond for ours and hid the chip under a post. I guess this is how...Read more
i have been waiting for my wedding and engagement ring for five weeks now. I sent it in to be soldered and cleaned and they handed it back after two weeks with two diamonds missing. The response to that was OH yeah that happens!!! Now its been three weeks and they are...Read more
June 18th 2017 purchased to be given as a gift to elderly mom on her 74th b-day which was aug. 16th. She had it for about two months and it fell off her wrist one day when it was being worn. She had to call me very upset and tell me it broke. I told her I would take a...Read more
Helzberg Diamonds - Christopher Hernandez Potomac Mills VA location
Do not buy from this guy. I was about to purchase 2 necklace chains until he ruined everything for me. He lacks customer service and Breeding. he shouldnt be in front selling jewelry for this company. If you want to keep your brand with high standards fire him.
Helzberg Diamonds Ring Review
Terrible customer service by Betty Latos and a racist comment!
Helzberg Diamonds Ring Review
Horrible customer service!!!!!! Called me a liar several times and told me I would have to pay for repairs even though I had a lifetime warrenty care plan.
Helzberg Diamonds Deal Review
I brought a men's ring from here at the time they had a sale going on. Spend 149.99+ get a free camera. The sale associates where "unaware" of the sale, I didn't get my camera.
In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to layoffs and she was out of work for a period. I didnt wanna sell her ring, but shes very modest and practical....Read more
This company is truly *** to deal with. I purchased a wedding band over the phone back in August 8, 2017 and we are know in September almost October and I still haven't received my purchase order or my money . I was told by Jacqueline due to the hurricanes no managers...Read more
My boyfriend purchased my ring on May 14th of this year. I was unsure about the ring from the beginning but I guess I got sucked up in the moment and told him to buy it - I've been regretting it ever since. Now, the ring has been sitting, hidden somewhere and I decided...Read more
My husband bought my engagement ring two years ago, and soon after that we both went in to buy our wedding bands. Both times we bought the lifetime warranty. Every six months ever since we bought the rings, I have been coming in for inspection and cleaning, which is...Read more
A month ago i got a bracelet. First the salesman told me it was a 14kt gold diamond bracelet 2.0 ct and after i sign a final sale receipt of $2800 dollars , he said oh its 10kt no 14. i feel like i over paid and dont know what to do with the $2800 dollars bill that i...Read more
- Customers service
I didn't like
- Salesman pressure
The ring was lost and supposedly insured for up to $500.... I originally purchased the ring through Helzburg and it's being sold for $1,000 still on their site. They have the purchase informantion and sales history yet they will only pay the claim for $100... in...Read more
On March 25, 2017, I sent my men's Movado Eliro watch in for a battery replacement at a Helzberg Diamonds retailer. Approximately 3.5 weeks later, the watch was returned working again, but with a obvious piece of white lint dangling between the crystal and the interior...Read more
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