Ballwin, Missouri
1 comment
100% full Resolved

I ordered a band for an engagement ring on the 7/21/15 estimated to arrive on the 31st.I did order a custom band.

What was custom was the metal, the band was on the website. It is the 30th and still no tracking or new estimate when it will be delivered. I have been calling for the past 5 days being told "It will be there Sir we promise", Got the run around on the phone every time. Even after being told info would be available in a while.

Their online customer service closes at 8PM CST. I called back like I was told at 6:30PM CST and was told the supervisor Jean was not a real person. Jean told me to call her. I called back again at 7:30PM and demanded to talk to Jean, who down graded herself to a lead and refused to give me any information to contact someone above her.

I was refused a number to corporate only an address. I then found out it takes 8 days to create a custom piece, I ordered after 11am on the 21st, after 11am they say, your order can not be processed until the next day. So I had to stop her and have her do math with me, if that was the case then how in *** could I get an estimated date of the 31st? ITS IMPOSSIBLE!

Then she went back to its an estimated date, I had to remind her what estimated means, it means its possible. I was given an impossible date for the start. Then she started talking about this red truck green truck thing on the website and asked if I saw it I said no, she said yeah no one does. These trucks have nothing to do with my estimated date, they come into play after.

I asked to just cancel my order it has not left for UPS we can both tell that no tracking number available and they REFUSED! I then asked how can I be certain I will ever get my order and she said it will be in the next 3 to 4 days. I asked if she cant even get ahold of any information on it today after 10 days how can she promise something like that.... I stopped her because I didn't want to hear the BS...

she cant. They are currently holding my money, thousands of dollars, on something I have no idea if I will receive in a week, month, 4 months, a year, or ever. This is for an engagement, something special that you pay a lot of money to make special and you also have to plan for, it's supposed to be a surprise. This is absolutely the most horrible customer service I have ever had...

ever. Trust me if you really care about good customer service and want to plan a special engagement proposal, please don't ever Get anything from Helzberg Diamonds. There are many very bad experiences on the message boards online but I put my trust in them because I had bought from their stores many times. Never ever again.

They have ruined all of my proposal special plans, are holding my money on a product that hasn't shipped and is still with them, and I have no date on when I will get it so I can return it and get my money back.

Please Don't Do It.Pick anyone else.

Review about: Helzberg Diamonds Wedding Ring.

I didn't like: Whole process, How they handled my situation, How situation was handled, No date or estimated date of deliver, Wont refund or cancel until i get ring-no date given.

Review #674807 is a subjective opinion of a user.

1.0
Price Affordability
Style and Design
Product or Service Quality
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Poor customer service / $948
Preferred solution Not specified

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Anonymous
#1154148

Helzberg simply is a horrible company, as a whole! If advise you to stay away from these scammers!

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