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Helzberg Diamonds - Diamonds fall out of this ring all the time.
I purchased an engagement ring for my fiancé at the Triangle Town Center in Raleigh, NC and gave it to her in August of 2014. Since that time we have had nothing but problems with this ring. The first week she lost a small diamond on the side. We brought it back and it...
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2.2
I didn't like
  • Poor quality ring
  • Awful repair
  • Do not use them
#997663
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Ordered a cross online via their website on December 21, 2016. They said within 2 days the item would be at their store in Brandywine. I have the confirmation number: ORDER CONFIRMATION NUMBER: ML_561XXXX I called the store on 12-23 and they advised me they have not...
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nicetmark
nicetmark

Helberg did answer my issue.They have resolved my problem and out of courtesy, they issued ME a $50.00 gift card for all the aggravation.I'd go there again.Thank you.

2.2
#995771
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Wow im so shocked at reading the reviews for Helzberg. My wedding setas well as my husband's wedding band came from there. I have several diamond necklaces, earings, bracelet and rings from Helzberg. Also my husband's onyx and diamond bracelet was purchased from...
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#983369
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Short Review on December 02, 2016

Helzberg Diamonds
#965628
1.0
Details
Helzberg at the Gretna outlet mall has a very rude employee! There jewelry is way over priced as well!
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Customer service
Price Affordability

Short Review on October 27, 2016

Helzberg Diamonds
#944190
5.0
Details
I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed my AGS. The quality is amazing for the price. Helzberg is the only nationwide company backed by AGS and that's because they don't over price there jewelery. I love knowing I'm not getting ripped off and over charged.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Short Review on October 07, 2016

Helzberg Diamonds
#932774
1.0
Details
I bought a ring set a year ago an they said that if I wanted to I could upgrade it an know are saying that I can't upgrade it an I just wanted to let yall know that yall are running business away not letting people upgrade it after telling them that they can
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website

Helzberg Diamonds Customer Care Review

Helzberg Diamonds
#878258
I arrived at the Helzberg Diamonds location in Mays Landing, NJ at 10am..and was told I had to wait ten minutes since they were putting out jewelry...this is not good customer service when the store is supposed to open at 10.
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I ordered a watch online for my husband for Christmas but when I showed him the picture an hour later he didn't like it. I immediately called Helzberg customer service to cancel the order and they refused to do so. The stated to me that once a order is placed it cannot...
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#978670
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I placed an order on 12/13/2016 from my home location via in Claremore, Oklahoma via the website from my home computer and had a scheduled pickup in the concord store in Wilmington, Delaware where my fiancé and I would be spending Christmas. I went to the store...
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2.8
#977084
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I was a Helzberg customer for over 25 years. Their jewelry is not quality jewelry and when you need customer service, calls do not get returned and/or you receive poorly written emails with no resolution. I have always been Helzberg's biggest fan, but I'm done. The...
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1.5
#970190
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Helzberg Diamonds - Counterfeit Jewelry
Attention: CEO: Beryl Raff CFO: Laura Kirsner COO: Joyce Hrinya Regarding Account Number: 480213852429 XX I purchased some jewelry from your company on July 17, 2014, and August 6, 2014.On July 17, 2014, I purchased from Helzberg Diamond at Oglethorpe Mall located at...
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1.0
I didn't like
  • Being ripped off
#969667
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My fiance took me get the ring of my dreams. I was so excited and dazzled! I got what I thought was a perfect ring and looped it with 10X magnification (I am an artisan jeweler). We left and came back a week later for sizing. They sent it off for sizing and a week...
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1.8
#967670
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Helzberg Diamonds - Helzberg Diamond
Attention: CEO: Beryl Raff CFO: Laura Kirsner COO: Joyce Hrinya Regarding Account Number: 480213852429 XX I purchased some jewelry from your company on July 17, 2014, and August 6, 2014. On July 17, 2014, I purchased from Helzberg Diamond at Oglethorpe Mall located at...
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Anonymous
Anonymous

Good luck their customer service is sub par to say the least. They have had my jewelry for several months and are now telling me it is out of warranty.

1.0
#965559
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Purchased a set of diamond rings. The Manager created an account and set up automatic payment for me which was supposed to pay the ring off before the plan expired. I received an email stating new charges have been made to my account. Called them for an answer and...
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3.8
I didn't like
  • No accountability
  • How they handled my situation
  • Customer experience
#947875
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