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The ring was lost and supposedly insured for up to $500.... I originally purchased the ring through Helzburg and it's being sold for $1,000 still on their site. They have the purchase informantion and sales history yet they will only pay the claim for $100... in...
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#1075419
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Helzberg Diamonds - "Don't fix something that is not broken"
On March 25, 2017, I sent my men's Movado Eliro watch in for a battery replacement at a Helzberg Diamonds retailer. Approximately 3.5 weeks later, the watch was returned working again, but with a obvious piece of white lint dangling between the crystal and the interior...
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1.0
I didn't like
  • Watch repair and the poor customer service
#1068530
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READ THE FINE PRINT! I purchased a guard from Helzberg Diamonds at Barton Creek Mall in Austin, TX to add to my engagement ring(not purchased at Helzberg). After our wedding, I had the rings put together to make one ring. I was told that the greatest thing about...
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Anonymous
John Nakic

So, what happened since then?

2.4
#1032643
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Short Review on December 21, 2016

Helzberg Diamonds
#977650
1.7
Details
Missing item. It's on invoice but not in box.
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Short Review on December 02, 2016

Helzberg Diamonds
#965628
1.0
Details
Helzberg at the Gretna outlet mall has a very rude employee! There jewelry is way over priced as well!
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Customer service
Price Affordability

Short Review on October 27, 2016

Helzberg Diamonds
#944190
5.0
Details
I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed my AGS. The quality is amazing for the price. Helzberg is the only nationwide company backed by AGS and that's because they don't over price there jewelery. I love knowing I'm not getting ripped off and over charged.
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Short Review on October 07, 2016

Helzberg Diamonds
#932774
1.0
Details
I bought a ring set a year ago an they said that if I wanted to I could upgrade it an know are saying that I can't upgrade it an I just wanted to let yall know that yall are running business away not letting people upgrade it after telling them that they can
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
I would like to know where I'm suppose to get my ring serviced since the Lo stain Raleigh NC closed without warning?!
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Anonymous
Anonymous

They will offer you a prepaid shipping label to send in your jewelry for service. Just call their 800 number and tell customer service about your situation. They will offer yo...

1.9
#1031389
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We attempted to request a full refund for a purchase made several months prior which had missed the 60 day return window as we were dealing w/ terminal illness issues here at home: locating doctors, making/keeping appt's, undergoing a battery of extensive testing,...
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Anonymous
Helzberg

Wow! I'm so so sorry to hear about this! Could you please contact us at 1-800-HELZBERG or Help@helzberg.com and reference ticket number: 3912819? We can definitely take care o...

1.0
I didn't like
  • How they handled my situation
  • Cold attitude and unfeeling staff
  • Customer service
#1024177
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I received a letter from Helzberg Jewelers on Dec 28, 2016, informing me that the store at Franklin Park Mall in Toledo, OH, is closing & that they would be delighted to serve me at the Southland Center store in Taylor, Mich. after that date. Taylor, Michigan is only...
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#1007706
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My husband had my brother pick up a wrap for me. I came in to add it to my wedding band (which was also purchased from Helzberg.) I was informed that my brand new ring was considered 2nd hand (because the warranty was in my brothers name) and the $380.98 that we paid...
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Anonymous
Anonymous

Apparently they have a problem letting you know that they are partnered with Another company. They failed to notify their consumers that when you purchase an item there will b...

1.0
#1004227
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Helzberg Diamonds - Diamonds fall out of this ring all the time.
I purchased an engagement ring for my fiancé at the Triangle Town Center in Raleigh, NC and gave it to her in August of 2014. Since that time we have had nothing but problems with this ring. The first week she lost a small diamond on the side. We brought it back and it...
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2.2
I didn't like
  • Poor quality ring
  • Awful repair
  • Do not use them
#997663
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Ordered a cross online via their website on December 21, 2016. They said within 2 days the item would be at their store in Brandywine. I have the confirmation number: ORDER CONFIRMATION NUMBER: ML_561XXXX I called the store on 12-23 and they advised me they have not...
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nicetmark
nicetmark

Helberg did answer my issue.They have resolved my problem and out of courtesy, they issued ME a $50.00 gift card for all the aggravation.I'd go there again.Thank you.

2.2
#995771
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Wow im so shocked at reading the reviews for Helzberg. My wedding setas well as my husband's wedding band came from there. I have several diamond necklaces, earings, bracelet and rings from Helzberg. Also my husband's onyx and diamond bracelet was purchased from...
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#983369
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