Contact Helzberg Diamonds Customer Service
Helzberg Diamonds Phone Numbers and Emails
Toll-Free Number:
-
(800) 435-9237
Helzberg Diamonds Email:
Customer Service
Contact Information
Helzberg Diamonds Website:
Helzberg Diamonds Help Center:
Corporate Office Address:
Helzberg Diamonds
1825 Swift
North Kansas City ,
Missouri
64116
United States
Other Info (opening hours):
Hours (in CST):
Monday – Friday: 8 a.m. – 8 p.m.
Saturday: 10 a.m. – 4 p.m.
Sunday: 12 p.m. – 6 p.m.
Summary of Helzberg Diamonds Customer Service Calls
213
TOTAL
CALLS
CALLS
03:47
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Helzberg Diamonds?
Payments and Charges Question:
- “Payments”
- “Pay a bill”
- “Make a payment”
Request for Information Question:
- “Checking delivery”
- “Need help with my direct deposit”
- “To verify order status”
Account Question:
- “Account info”
- “I want add my wife on my account”
- “Can't log in and don't have account number”
Cards Question:
- “Your Helzberg Diamonds unique ID code for your credit card account: 68830265...My husband recv'd this as a text msg... We have no cr card w/ you!!!”
- “Credit card”
- “Lost my card”
Return/ Replace Question:
- “Return a pair of earrings”
- “Exchange”
- “Return”
Product/ Service Question:
- “Damaged/destroyed property”
- “Employee locked out of system”
- “Because I ordered some thing that the jewelry store that I went to locally to pick up had no record of so I had to buy another one and I haven’t received the order that I already paid for the mail either”
Shipping and Delivery Question:
- “Never received my credit card.”
- “Shipment canceled with UPS”
- “Have not received my refund sales person said they doont have cash on hand.”
Staff Question:
- Complaint with canton ohio store manager
- “Poor service”
- “Terrible customer service”
Activation/ Cancellation Question:
- “Cancel a credit card application fro yesterday at the store my credit reports are locked and I forgot. I paid with another credit card”
- “Canceled order”
Refund Question:
- “Refund”
Website/ Application Question:
- “Application”
Other Question:
- “Theft of my jrwlry”
- “Purchase problwm”
- “Lay away”
Compare Helzberg Diamonds To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Helzberg Diamonds