Helzberg Diamonds Phone Numbers and Emails

Toll-Free Number:

  • (800) 435-9237

Helzberg Diamonds Email:

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How to Contact Helzberg Diamonds Customer Service?

Most Popular Number:

(800) 435-9237
Total calls: 213 Issues resolved: 7 Last call: Mar 16, 2024

What Is the Helzberg Diamonds Phone Number?

The only phone number for engaging with Helzberg Diamonds customer service is 1-800-435-9237. Customers can reach out using this exclusive phone number for various services, including order inquiries, cancellations, and shipping inquiries. The dedicated customer service team offers comprehensive information about all your queries and concerns. Furthermore, individuals can leverage this Helzberg phone number to gain insights into the diverse jewelry and accessories. The helpline also serves as a central point for addressing customer needs and providing detailed assistance across various inquiries.

What Is the Helzberg Diamonds Corporate Office Address?

You can get the tangible experience of selecting your favorite diamond jewelry, watches, or accessories by visiting the office address. Helzberg Diamonds corporate office is at 1825 Swift, North Kansas City, Missouri, 64116, United States. In addition to browsing the jewelry pieces, customers can speak to the customer support specialist and inquire about complex information such as financing options, sales tax, order cancellation, guarantee, and more. While these queries can be resolved online, visiting Helzberg corporate office allows for credibility and trust.

What Are the Helzberg Diamonds Business Hours?

The company strives to provide seamless Helzberg Diamonds customer service 24 hours, seven days a week. However, at present, the service hours are limited. The operational period starts at 9 AM and ends at 9 PM EST, Monday through Friday. If you are looking forward to speaking to a customer agent on Saturday, it's best to talk to the support team during the Helzberg Diamonds hours between 11 AM and 5 PM EST. These hours are reduced on Sundays from 1 AM to 7 PM EST.

Can I Email Helzberg Diamonds Customer Service?

An online method to connect to the Helzberg Diamonds customer service team is to email them. From inquiring about your order and customization to their diamond jewelry and watches collection, write to help@helzberg.com. On the official website, you will also find a contact request form, which you can fill out by inputting your name, contact details, and the concern you are facing. Unlike calling and speaking to the support team during Helzberg Diamond hours, writing an email takes 2 to 3 business days to get a response.

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Contact Information

Helzberg Diamonds Website:

Helzberg Diamonds Help Center:

Corporate Office Address:

Helzberg Diamonds
1825 Swift
North Kansas City , Missouri 64116
United States

Other Info (opening hours):

Hours (in CST):

Monday – Friday: 8 a.m. – 8 p.m.

Saturday: 10 a.m. – 4 p.m.

Sunday: 12 p.m. – 6 p.m.

More contact details

Helzberg Diamonds Rating Based on 111 Reviews

Rating details

2.1
more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Discounts and Special Offers

Rating stats

Rating trend

Summary of Helzberg Diamonds Customer Service Calls

213 TOTAL
CALLS
03:47 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Helzberg Diamonds?

Payments and Charges Question:

  • “Payments”
  • “Pay a bill”
  • “Make a payment”

Request for Information Question:

  • “Checking delivery”
  • “Need help with my direct deposit”
  • “To verify order status”

Account Question:

  • “Account info”
  • “I want add my wife on my account”
  • “Can't log in and don't have account number”

Cards Question:

  • “Your Helzberg Diamonds unique ID code for your credit card account: 68830265...My husband recv'd this as a text msg... We have no cr card w/ you!!!”
  • “Credit card”
  • “Lost my card”

Return/ Replace Question:

  • “Return a pair of earrings”
  • “Exchange”
  • “Return”

Product/ Service Question:

  • “Damaged/destroyed property”
  • “Employee locked out of system”
  • “Because I ordered some thing that the jewelry store that I went to locally to pick up had no record of so I had to buy another one and I haven’t received the order that I already paid for the mail either”

Shipping and Delivery Question:

  • “Never received my credit card.”
  • “Shipment canceled with UPS”
  • “Have not received my refund sales person said they doont have cash on hand.”

Staff Question:

  • Complaint with canton ohio store manager
  • “Poor service”
  • “Terrible customer service”

Activation/ Cancellation Question:

  • “Cancel a credit card application fro yesterday at the store my credit reports are locked and I forgot. I paid with another credit card”
  • “Canceled order”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “Application”

Other Question:

  • “Theft of my jrwlry”
  • “Purchase problwm”
  • “Lay away”

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