I purchased an engagement ring for my fiancé at the Triangle Town Center in Raleigh, NC and gave it to her in August of 2014. Since that time we have had nothing but problems with this ring.
The first week she lost a small diamond on the side. We brought it back and it took 3 weeks to get it returned to us. So she didn’t even have her ring for the first month or our engagement. 3-4 months later she lost another two small diamonds on the side again.
We took it back again to be fixed and we again were without our ring for another 3 weeks. 2-5 months after that she lost 1 small diamond on the side and 1 large halo diamond. We took it back again and they told us that they were going to reinforce the setting. Guess what another 6 weeks without her ring.
Unbelievable!!! 3-5 months later she lost another small diamond on the side. We were very upset this time and demanded a new ring. The lady there did give us a new ring but even that was after another week.
Now it has been roughly a year with this ring and today she lost another diamond. What a horrible product. I spent $4000 on this ring and my fiancé has been without her ring for over 90 days since we have been engaged. The manager in the store was rude, your customer service is awful.
You product quality control is atrocious. This is the ring and the diamond that has fallen out this time.
Product or Service Mentioned: Helzberg Diamonds Ring.
Reason of review: Bad quality.
Monetary Loss: $4000.
Preferred solution: Full refund.
I didn't like: Poor quality ring, Awful customer service, Awful repair, Do not use them.