Not resolved

This is the third time that I've had issues with Helzberg and this time I'm furious. Several weeks ago I found the engagement ring of my dreams in their store so after much debate we went to buy it with the intention of getting engaged soon.

They screwed up my order the first time we went in to purchase it and have it sized. It ended up sitting in their store on display for over a week before I made it in there to ask what the *** was going on. Then after I discovered their first failure, I paid for the ring in full and sent it off AGAIN to be sized. It's now been a week.

I'm supposed to get engaged tonight so that we can announce our betrothal to our families this evening but after calling them they say it won't be until after 7 tonight or tomorrow. I've never been so frustrated by a store.

Product or Service Mentioned: Helzberg Diamonds Ring.

Company wrote 0 public responses to the review from May 16, 2014.
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