Product: Helzberg Diamonds Customer Care Clear all filters (0 of 22 reviews match)
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Helzberg Diamonds - Christopher Hernandez Potomac Mills VA location

Do not buy from this guy. I was about to purchase 2 necklace chains until he ruined everything for me. He lacks customer service and Breeding. he shouldnt be in front selling jewelry for this company. If you want to keep your brand with high standards fire him.
1.0
Details
Customer service
Product
Helzberg Diamonds Customer Care
#1129420
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My boyfriend purchased my ring on May 14th of this year.I was unsure about the ring from the beginning but I guess I got sucked up in the moment and told him to buy it - I've been regretting it ever since. Now, the ring has been sitting, hidden somewhere and I decided...
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Anonymous
23502

Why should someone be on the hook because you changed your mind? You're not even right in the head to say something like that. When life hands you lemons - make lemonade - b...

Anonymous
Anonymous

"decided that I need to come clean and tell my boyfriend "So you think that because you just now grew a pair they should give you the money back. Not.Life lesson here, if some...

Product
Helzberg Diamonds Customer Care
#1100676
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We attempted to request a full refund for a purchase made several months prior which had missed the 60 day return window as we were dealing w/ terminal illness issues here at home: locating doctors, making/keeping appt's, undergoing a battery of extensive testing,...
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Anonymous
Helzberg

Wow! I'm so so sorry to hear about this! Could you please contact us at 1-800-HELZBERG or Help@helzberg.com and reference ticket number: 3912819? We can definitely take care o...

1.0
Product
Helzberg Diamonds Customer Care
I didn't like
  • Cold attitude and unfeeling staff
  • Poor customer service
  • How they handled my situation
#1024177
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I placed an order on 12/13/2016 from my home location via in Claremore, Oklahoma via the website from my home computer and had a scheduled pickup in the concord store in Wilmington, Delaware where my fiancé and I would be spending Christmas.I went to the store...
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2.8
Product
Helzberg Diamonds Customer Care
#977084
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I was a Helzberg customer for over 25 years.Their jewelry is not quality jewelry and when you need customer service, calls do not get returned and/or you receive poorly written emails with no resolution. I have always been Helzberg's biggest fan, but I'm done. The...
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1.5
Product
Helzberg Diamonds Customer Care
#970190
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My fiance took me get the ring of my dreams.I was so excited and dazzled! I got what I thought was a perfect ring and looped it with 10X magnification (I am an artisan jeweler). We left and came back a week later for sizing. They sent it off for sizing and a week later...
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1.8
Product
Helzberg Diamonds Customer Care
#967670
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Helzberg Diamonds Customer Care Review

Helzberg at the Gretna outlet mall has a very rude employee! There jewelry is way over priced as well!
1.0
Details
Customer service
Price Affordability
Product
Helzberg Diamonds Customer Care
#965628
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Purchased a set of diamond rings.The Manager created an account and set up automatic payment for me which was supposed to pay the ring off before the plan expired. I received an email stating new charges have been made to my account. Called them for an answer and...
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3.8
Product
Helzberg Diamonds Customer Care
I didn't like
  • No accountability
  • Customer experience
  • How they handled my situation
#947875
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I had walked into my Helzberg today Lindale Mall Cedar Rapids, stood between 2 ladies 1, getting a diamond.2, getting her's cleaned! Both lafies looked nice makeup hair done, I on the other hand hair done no makeup! 3 ladies working the counter.. all noticed me helped...
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Product
Helzberg Diamonds Customer Care
#942069
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#HelzbergDiamonds, saves the day!!! I have nothing but good things to say about Helzberg Diamonds, store manager Ron Zaghloul , corporate office and customer service department. They really did save the day, meaning our wedding day. An unfortunate chain of events had...
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4.8
Product
Helzberg Diamonds Customer Care
#919240
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