Product: Helzberg Diamonds Customer Care Clear all filters (19 of 19 reviews match)
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My boyfriend purchased my ring on May 14th of this year.I was unsure about the ring from the beginning but I guess I got sucked up in the moment and told him to buy it - I've been regretting it ever since. Now, the ring has been sitting, hidden somewhere and I decided...
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Anonymous
23502

Why should someone be on the hook because you changed your mind? You're not even right in the head to say something like that. When life hands you lemons - make lemonade - b...

Anonymous
Anonymous

"decided that I need to come clean and tell my boyfriend "So you think that because you just now grew a pair they should give you the money back. Not.Life lesson here, if some...

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Helzberg Diamonds Customer Care
#1100676
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We attempted to request a full refund for a purchase made several months prior which had missed the 60 day return window as we were dealing w/ terminal illness issues here at home: locating doctors, making/keeping appt's, undergoing a battery of extensive testing,...
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Anonymous
Helzberg

Wow! I'm so so sorry to hear about this! Could you please contact us at 1-800-HELZBERG or Help@helzberg.com and reference ticket number: 3912819? We can definitely take care o...

1.0
Product
Helzberg Diamonds Customer Care
I didn't like
  • How they handled my situation
  • Cold attitude and unfeeling staff
  • Poor customer service
#1024177
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I placed an order on 12/13/2016 from my home location via in Claremore, Oklahoma via the website from my home computer and had a scheduled pickup in the concord store in Wilmington, Delaware where my fiancé and I would be spending Christmas.I went to the store...
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2.8
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Helzberg Diamonds Customer Care
#977084
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Helzberg Diamonds Customer Care Review

#878258
I arrived at the Helzberg Diamonds location in Mays Landing, NJ at 10am..and was told I had to wait ten minutes since they were putting out jewelry...this is not good customer service when the store is supposed to open at 10.
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I was a Helzberg customer for over 25 years.Their jewelry is not quality jewelry and when you need customer service, calls do not get returned and/or you receive poorly written emails with no resolution. I have always been Helzberg's biggest fan, but I'm done. The...
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1.5
Product
Helzberg Diamonds Customer Care
#970190
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Purchased a set of diamond rings.The Manager created an account and set up automatic payment for me which was supposed to pay the ring off before the plan expired. I received an email stating new charges have been made to my account. Called them for an answer and...
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3.8
Product
Helzberg Diamonds Customer Care
I didn't like
  • Customer service
  • No accountability
  • How they handled my situation
#947875
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I had walked into my Helzberg today Lindale Mall Cedar Rapids, stood between 2 ladies 1, getting a diamond.2, getting her's cleaned! Both lafies looked nice makeup hair done, I on the other hand hair done no makeup! 3 ladies working the counter.. all noticed me helped...
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Helzberg Diamonds Customer Care
#942069
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#HelzbergDiamonds, saves the day!!! I have nothing but good things to say about Helzberg Diamonds, store manager Ron Zaghloul , corporate office and customer service department. They really did save the day, meaning our wedding day. An unfortunate chain of events had...
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4.8
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Helzberg Diamonds Customer Care
#919240
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Helzberg customer service is A JOKE. They could give two *** about a loyal customer over 10 years, Veteran as well, with they're credit card. As far as I'm concerned they can choke on a enormously large fat ***! I would employ you to look for jewelry ELSEWHERE! The...
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Anonymous
Anonymous

Couldn't care less... because they already really don't care to the point where even if they wanted to care less they couldn't.8k is nothing in a jewelry store because one cus...

2.7
Product
Helzberg Diamonds Customer Care
#841703
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I have had bad experience with stores before but after purchasing a necklace online at HELZBERG Diamond , I had no idea what a nightmare I was about to face . Place the order online for a personalized necklace for my daughter Christmas gift on Dec 2, 16 days later...
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Product
Helzberg Diamonds Customer Care
I liked
  • Absolutely liked
I didn't like
  • No date date or estimated delivery customer service
  • No date or est delivery wont cancel or refund my money
  • Customer service
#754224
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This company is ABSOLUTELY HORRIBLE! !!!! They have tge worst customer service that i have ever dealt with. First of all when i was pickinf out my engagement ring i told them what i was looking for was promised a good discount and never really got a goid one, then i...
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Anonymous
Anonymous

If their service is as horrible as your grammar, we are really in trouble...

1.9
Product
Helzberg Diamonds Customer Care
#706522
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