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1.5

I was a Helzberg customer for over 25 years. Their jewelry is not quality jewelry and when you need customer service, calls do not get returned and/or you receive poorly written emails with no resolution.

I have always been Helzberg's biggest fan, but I'm done. The manager at the store in Crabtree Valley Mall, Raleigh, NC, Billie Jean, does not return calls and is shady. I will never shop there again. I'm done with them.

A family run local jeweler will now be getting my business, as they have earned it.

If you are considering a purchase here, run! Poor quality jewelry and poor customer service.

Reason of review: Poor customer service.

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