Manufacturer: Helzberg Diamonds Category: Rings Clear all filters (77 of 77 reviews match)
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I received a letter from Helzberg Jewelers on Dec 28, 2016, informing me that the store at Franklin Park Mall in Toledo, OH, is closing & that they would be delighted to serve me at the Southland Center store in Taylor, Mich.after that date. Taylor, Michigan is only an...
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Helzberg Diamonds Ring
#1007706
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I came in to add it to my wedding band (which was also purchased from Helzberg.) I was informed that my brand new ring was considered 2nd hand (because the warranty was in my brothers name) and the $380.98 that we paid additional for the maintenance was null and void...
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Anonymous
Anonymous

Apparently they have a problem letting you know that they are partnered with Another company. They failed to notify their consumers that when you purchase an item there will b...

1.0
Product
Helzberg Diamonds Ring
#1004227
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Helzberg Diamonds - Diamonds fall out of this ring all the time.
I purchased an engagement ring for my fiancé at the Triangle Town Center in Raleigh, NC and gave it to her in August of 2014.Since that time we have had nothing but problems with this ring. The first week she lost a small diamond on the side. We brought it back and it...
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2.2
Product
Helzberg Diamonds Ring
I didn't like
  • Poor quality ring
  • Customer service
  • Do not use them
#997663
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Helzberg Diamonds Ring Review

#998525
1.0
Details
Horrible customer service!!!!!! Called me a liar several times and told me I would have to pay for repairs even though I had a lifetime warrenty care plan.
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Customer service
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Helzberg Diamonds Ring Review

#765739
1.1
Details
Spent $8,000 on an engagement ring and called a week later to ask for an appraisal so we could add the ring to our homeowners insurance. Said we could get a free appraisal that would be the same amount as we purchased the ring for, or pay $100 and the appraisal would be considerably more. I will get my own appraisal.
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Warranty
Website

Helzberg Diamonds Ring Review

#760161
Horrible customer service! Took ring to get sized twice failed to and told me they did both times. Finally took it to jeweler and had to pay to get it sized.
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Helzberg Diamonds Ring Review

#753773
Stole my wife's diamond after we didn't want to pay a $1000 more than what the repair was worth
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Helzberg Diamonds is the worst jewelry company I have ever dealt with. I purchased my wedding ring from this company in November of 2015. When it arrived, it was simply stunning and I could not believe how beautiful it was. I kept it in the box until my wedding, on...
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Anonymous
Anonymous

Sounds like a cheap ring to begin with. I don't know how much you payed nor is it my business but I do know you pay for what you get. If you invested in a strong metal like go...

1.0
Product
Helzberg Diamonds Ring
#895265
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I went into the store yesterday with my boyfriend to look at engagement rings. I understand it was busy, it's a holiday weekend, AND Mall of America is a HUGE attraction store/destination. I already had an idea about what I was looking for and we wanted to see some...
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1.0
Product
Helzberg Diamonds Ring
I didn't like
  • Living up to their word was failed
  • Customer service
  • Rude employees
#888859
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We purchased my engagement ring, wedding rings for myself and husband, a necklace with diamond cross pendant, and 2 sets of earrings and a Mother's ring (3 birthstones plus 2 diamonds) all with the extended warranty. I have everything inspected within 6 months (as...
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4.8
Product
Helzberg Diamonds Ring
#855907
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I was presented a wedding ring set , but it was to large, so we went back for a resize, in the process decided to upgrade. During the upgrade process the sales clerks misrepresented the final price and we ended up spending more than we expected. It was not the final...
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1.0
Product
Helzberg Diamonds Ring
I didn't like
  • Customer service was poor
#831859
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Helzberg Diamonds had several locations close by in Frederick MD, they had friendly customer service, and the warranty was appealing. So i purchased my wife and myself engagement rings, wedding rings and multiple other pieces from them. Locations started closing 3...
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Anonymous
Anonymous

Just call to have the time period extended. Or find a local jeweler to check it for you and they can sign off. Just call and ask they should let you. I work at helzberg and pe...

Anonymous
Anonymous

You can also ship to corporate once a year to have your items inspected... Closing stores sucks but it's better to go once a year then dish out hundreds of dollars if any ston...

Product
Helzberg Diamonds Ring
#829739
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We bought an engagement ring with a wrap. My fiancée fell in love with it. The ring was white gold, and the wrap was rose gold. After the first sizing and putting together the two pieces, we had a white gold and yellow gold ring. Short version, it was sent back...
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2.8
Product
Helzberg Diamonds Ring
I liked
  • Call in customer service
I didn't like
  • In store service
  • Store managers
#818661
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Are the diamonds real????? I bought my second ring from Helzberg i go to get my nails done and when ny hands are under the uv light i see several diamonds that are whited out or a cloudy look i xall Helzberg they say its normal. WTH!
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Anonymous
Anonymous

Just ask them to diamond test it, they would be more than happy to put your mind at ease. You diamond may have some inclusions or they could of been lotion built up. Also all ...

1.5
Product
Helzberg Diamonds Ring
#814821
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