Product: Helzberg Diamonds Ring Repair Clear all filters (4 of 4 reviews match)
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i have been waiting for my wedding and engagement ring for five weeks now. I sent it in to be soldered and cleaned and they handed it back after two weeks with two diamonds missing. The response to that was OH yeah that happens!!! Now its been three weeks and they are...
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1.3
Product
Helzberg Diamonds Ring Repair
#1132929
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READ THE FINE PRINT! I purchased a guard from Helzberg Diamonds at Barton Creek Mall in Austin, TX to add to my engagement ring(not purchased at Helzberg). After our wedding, I had the rings put together to make one ring. I was told that the greatest thing about...
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Anonymous
John Nakic

So, what happened since then?

2.4
Product
Helzberg Diamonds Ring Repair
#1032643
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Purchased loose diamond from Helzberg for existing high end ring, we also paid for them to set diamond in our ring. Within months the diamond fell out, took the ring back to the store only to be told there was nothing they could do about it. Store manager suggested we...
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Anonymous
Anonymous

All diamonds at helzberg are covered. If it fell out in under 6 months it is covered. As long as your bring the piece in every 6 months to be checked everything is covered. (I...

Product
Helzberg Diamonds Ring Repair
I didn't like
  • Lack of customer support
  • Jewelry repair poor quality
  • Quality
#906739
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A jeweler offered to clean my diamond wedding ring this week at San Tan Village Helzberg Diamonds while I was there on an impulse. She returned the ring to me, and said it couldn't be cleaned because a diamond was loose and the gold on several settings was seriously...
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Anonymous
Anonymous

When tapping on stones sometimes the sparkle looks like it's moving I've worked in jewelry for years. The person might have been new. If they sent it to the jeweler they would...

Anonymous
Anonymous

I'm sorry that you felt that the store was being dishonest with you, and I hope you give us a chance again in the future. I work for a Helzberg location, and while I can't s...

Product
Helzberg Diamonds Ring Repair
#856058
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