Manufacturer: Helzberg Diamonds Category: Repair Clear all filters (2 of 2 reviews match)
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Purchased loose diamond from Helzberg for existing high end ring, we also paid for them to set diamond in our ring. Within months the diamond fell out, took the ring back to the store only to be told there was nothing they could do about it. Store manager suggested we speak with store director, left several messages, unfortunately he never returned our calls. We attempted to dispute the charges with Capital One, later found out owner of...
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Anonymous

Anonymous All diamonds at helzberg are covered. If it fell out in under 6 months it is covered. As long as your bring the piece in every 6 months to be checked everything is covered. (I...

I didn't like
  • Jewelry repair poor quality
  • Customer experience
  • Quality
#906739
A jeweler offered to clean my diamond wedding ring this week at San Tan Village Helzberg Diamonds while I was there on an impulse. She returned the ring to me, and said it couldn't be cleaned because a diamond was loose and the gold on several settings was seriously worn. They offered to do the repair for me, which would have cost several hundred dollars, but when I told them I have a warranty with another jeweler, they encouraged me to get it...
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Anonymous

Anonymous When tapping on stones sometimes the sparkle looks like it's moving I've worked in jewelry for years. The person might have been new. If they sent it to the jeweler they would...

Anonymous

Anonymous I'm sorry that you felt that the store was being dishonest with you, and I hope you give us a chance again in the future. I work for a Helzberg location, and while I can't s...