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I thought because it has a long history of being a family business that is all over different states it would be a great place to do business. The information I was told was very dishonest.

I could buy any ring and at any time trade it in for 100% value of the purchase as long as the new purchase was twice the amount. The ring I purchased was never worn but when the time came for me to make the purchase the story than changed. I was told read the fine print. They only do that with solitaire or loose diamonds.

I purchased a nice ring at the time because I was ready to ask the lady I love to marry me. It wasnโ€™t the size I wanted but because of what I was told I figure cool I can upgrade no problem. I was truly disappointed and the customer service representative was so apologetic 101 with so many excuses. I think the most insulting experience is when the store manager at Tyson VA told me I should sale it on eBay that was a slap in the face.

It goes to show there not about quality. I would not buy a dog bowl from them. Yes Iโ€™m angry but as a customer spending several thousand of dollars who wants to deal with dishonesty. Iโ€™m going to make sure my friends and family on social media know not to do business with Helzberg because I never want anyone to experience what I have.

Jewelry is an investment Helzberg is not the place to invest. Let there words be shown on paper.

The matter was not resolved they ask if they could assist me with my next purchase. I told them to go to *** I paid $4,000.00 was willing to upgrade at $8,000.00 smh

Location: Bowie, Maryland

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