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Helzberg Diamonds had several locations close by in Frederick MD, they had friendly customer service, and the warranty was appealing. So i purchased my wife and myself engagement rings, wedding rings and multiple other pieces from them.

Locations started closing 3 years later and now there are not any within 50 miles. I contacted customer service and they said i was within 60 miles of a location and would have to drive to that location for the 6 month inspections or my coverage would lapse. I told them driving 1 hour 30 mins each way is not an option, so they offered to extend my inspections from every 6 months to every year. But that does not fix the problem.

Who has time to throw away half a day to traveling to a jewelry store? Goodbye Helzberg you've lost my business.

Reason of review: Warranty issue.

Location: Frederick, Maryland

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Guest

Just call to have the time period extended. Or find a local jeweler to check it for you and they can sign off.

Just call and ask they should let you. I work at helzberg and people who live to far to get their rings checked every six months can have an extended period

Guest

You can also ship to corporate once a year to have your items inspected... Closing stores sucks but it's better to go once a year then dish out hundreds of dollars if any stone falls out of metal work needs done...

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