Helzberg Diamonds - Review about Ring in North Creek, Washington
I found a ring online and feel in love, I saw Southcenter Mall had the ring, bought the ring and had it sent off to be sized from a 7 to a 6 1/2, got a early call that it's ready, drive the 45 mins.and the lady hands me my ring, I could of slapped her!
It was flat, it looked like they pressed it against a counter and called it a day, the lady said " some people request a flat fitting " didn't even know or don't know why someone wouldn't want a round ring, so I guess she's going to have a different person fix my ring, but really we know it will still be the same lazy *** that messed up my ring the first time, what made me mad is the person who did this is the person they hire for this job, you as a company should make sure their doing their job, not only that but a whole other person approved the resizing job before it was sent back to the shop, while I was there I asked the lady for the corporate number, when I called the number she gave me...surprise it was the wrong number, so I called the store three times and guess what, no one picked up the phone, this was not how I wanted my first experience with them to be and for them to act like it's no big deal just shows there isn't a thing called customer service anymore.So now I'll just use the media and internet to make people aware of this horrible company.
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