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New Reviewer

Scamed

Helzberg Diamonds - Scamed
In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to layoffs and she was out of work for a period. I didnt wanna sell her ring, but shes very modest and practical....
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17 comments
#1754901

A little learning is a dangerous thing. You need to find honey Boo Boo

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ID
#1107188 Review #1107188 is a subjective opinion of poster.
Product
Helzberg Diamonds Ring
Reason of review
Pricing issue

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Verified Reviewer
New Reviewer

OUTRAGEOUS INTEREST ADDED TO BALANCE OF 63$

Helzberg Diamonds - OUTRAGEOUS INTEREST ADDED TO BALANCE OF 63$
In June of 21 of purchased a ring from Helzberg Diamonds. I was going to pay cash they insisted i use credit and received 18 months no interest. Reluctantly i agreed. What a mistake this was! I began automatic payments of 250 a month This would ensure my ring was paid...
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1 comment
#2232371

Something doesn’t add up. You say you made two purchases in June 2021 with 18 month no interest.

Yes, that is how that interest balloons if every cent isn’t paid off, but it hasn’t been 18 months. You also need to leave personal health information out of your complaint.

ID
#3843031 Review #3843031 is a subjective opinion of poster.
Cons
  • Wont listen or work with customer
Loss
$1190
Preferred solution
INTEREST REMOVED

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New Reviewer

Maintenance on my rings

I have been a customer of yours for about 15 years or so . My husband bought many pieces from your store located in Brandon Town Center in Brandon Florida. I ALWAYS kept my recommended cleanings and inspection as per company policies. In 2018 my husband was diagnosed...
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ID
#3835266 Review #3835266 is a subjective opinion of poster.
Location
Brandon, Florida
Preferred solution
Deliver product or service ordered

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New Reviewer

Disappointed

I drove three hours to get my six rings and earrings inspected and clean only to be disappointed. The clerk said which two do you wear most we can only clean two. Well you had no issue selling me more then two items. I have guarantee on all piece which cost extra to be told we cant clean them all.
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ID
#3523744 Review #3523744 is a subjective opinion of poster.
Location
Fargo, North Dakota
Pros
  • Financing
Preferred solution
Let the company propose a solution

Change due date

No complaint. Had my due date changed with no problem. Thanks for helping me with this. They did an excellent job from beginning to end. I would refer others to Helzburg diamonds. Customer service is excellent.
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ID
#3409050 Review #3409050 is a subjective opinion of poster.
Location
Denver, Colorado

Diamonds falling out of anniversary ring

My husband bought me an anniversary ring, in July 2019, for our 20th wedding anniversary. He bought it from the location in the Fayette Mall, in Lexington, Kentucky. As you know, that location was closed. One diamond fell out a few months back. I took it to my local...
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ID
#3244446 Review #3244446 is a subjective opinion of poster.
Location
Georgetown, Kentucky

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New Reviewer

False info on their website led to loss of lifetime care plan

Tried to claim my lifetime care plan was invalidated, since I hadn't kept up the 6-month inspections during covid, even though there's still an active page on their company site (https://www.helzberg.com/ceo-message as of 12/27/2021 at 11:17 am) that says those inspections are now available but not required. Wanted to charge for a casting issue that caused a ring to break after less than 2 years.

User's recommendation: Beautiful pieces, but they apparently know enough to not stand behind the quality of the crap they sell.

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ID
#3202215 Review #3202215 is a subjective opinion of poster.
Location
Fort Worth, Texas
Cons
  • Quality of jewelry
  • In store customer service
  • Lifetime care plan
Preferred solution
Deliver product or service ordered

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New Reviewer

Very dissatisfied customer

I had previously shopped Helzberg for about 40 years, (Miller Hill Mall in Duluth Minnesota) and usually received good service. When Luke and David worked there, I received the best service ever, so good that when David moved to Kay's, I followed him there. I have...
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ID
#3066313 Review #3066313 is a subjective opinion of poster.
Location
Mosinee, Wisconsin
Loss
$2000

Dissatisfied

I paid in full received a bill for $30 1 month later paid that closed the account got another bill 3Months later for $6 interest charge on a card I canceled - this company is criminal and keeps charging me $ months after I closed the account.

User's recommendation: Do not get this card.

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ID
#2928922 Review #2928922 is a subjective opinion of poster.
Location
Fort Collins, Colorado

Movado watch

Helzberg Diamonds - Movado watch
Helzberg Diamonds - Movado watch
Helzberg Diamonds - Movado watch
Helzberg Diamonds - Movado watch
Helzberg Diamonds - Movado watch
i noticed that my expensive GOLD movado watch is tarnishing. Why is my watch tarnishing like this? This is unacceptable and embarrassing as well. The store oglethorpe mall in Savannah, Ga has closed down and the nearest store is in Augusta,which I am not driving too. I have a watch collection and my watches are very well kept so I know this tarnishing isnt a part of my doing.
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ID
#2907554 Review #2907554 is a subjective opinion of poster.
Location
Savannah, Georgia

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Verified Reviewer
New Reviewer

They are the superstore of diamonds.

Original review updated by user May 19, 2021
Helzberg Diamonds is not a quality place, they are so proud of their diamonds, necklaces. The products do not move or sell, I was not surprised by their high prices. But I was surprised they had so many rings, necklaces. The employees must be paid by commission.. They had so many employees just to sell their over priced diamonds, rings, crosses, etc, Do not shop their stores. Please

User's recommendation: Do not go there.

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ID
#2471126 Review #2471126 is a subjective opinion of poster.
Location
Fort Worth, Texas
Pros
  • Customers service
Cons
  • No follow thru after they promised
  • Terrible high prooices
Loss
$2
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

False Advertising

Helzberg Diamonds - False Advertising
Helzberg Diamonds - False Advertising
I was refused a refund for the LifeTime Care Plan despite it saying on the bottom of the receipt and on their corporate website that you can cancel within 30 days. I purchased 4 rings at the Florida location on 2/21/21 with plans to have them serviced at my local store...
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ID
#2447069 Review #2447069 is a subjective opinion of poster.
Product
Helzberg Diamonds Warranty
Loss
$596
Preferred solution
Refund the cost of the LifeTime Care Plans as stated on my receipt and the website. I am within the 30 day cancellation window.
New Reviewer

Treated like ***

Went into the store and was treated terrible. Being i was there for cleaning and repair on previous purchase and not to buy something was treated terrible. It was like I was a pain in there butt. When I was there to buy something, I was okay. Terrible treatment, rude as I have ever been treated in a store. Very discussed with this store and wish I would have made a purchase elsewhere!!! Just rude!!!!

User's recommendation: Go elsewhere if you want to be treated as aperson.

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ID
#2439507 Review #2439507 is a subjective opinion of poster.
Cons
  • How they handled my situation
Preferred solution
Let the company propose a solution
New Reviewer

Complaints

I purchased a diamond rind and was not happy at all because the ring was sold as a display that the store was using. I recently closed my account with them. I would not recommend them to no one.Go to Jared only to buy diamonds.
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ID
#2372457 Review #2372457 is a subjective opinion of poster.
Loss
$1
Preferred solution
Close store

Report lost or stolen

Either i missed placed my card aor some1 stoled it
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ID
#2280722 Review #2280722 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

Bad customer service

I visited your Concord Mills store looking for an engagement ring. To make a long story short. We were interested in a ring. She said she would get back to me with a price. I texted here several times. No reply. Over a week now. We went to the pineville store Sunday. Found 3 rings and asked her to text me prices. I texted her twice, again no response. Starting to now wonder if your stores are racist. I'm Afro American!

User's recommendation: Stay away.

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ID
#2185087 Review #2185087 is a subjective opinion of poster.
Service
Helzberg Diamonds Customer Care
Pros
  • Nice ring
Cons
  • Never follow up
Preferred solution
Let the company propose a solution

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