Helzberg Diamonds - Cheap product
I originally purchased a gold men’s wedding ring with a rope design. After two months the design which I didn’t realize snapped in fell off somewhere never to be found. Not knowing that when you take a faulty item back they pressure you to buy something else. The replacement ring isn’t worth $25 although I paid $400 for it. I will never buy or recommend anyone to purchase anything from them.
I have to say my experience with Helzberg Diamons was the absolute worst i have ever encountered in customer service. I purchased an expensive movado watch from them and had them resize the watch right from the store to fit my wrist. After i left the store i kept the...Read more
Was emailed a black Friday special bought my wife a diamond necklace and get a free flatscren after wife opened at Christmas she wanted a different piece.Called the store asked if we could return the necklace and free gift gift(flatscren tv)they said sure come down to...Read more
The customer service I received was above and beyond anything I have ever received. I contacted a csr because the description and picture did not quite match each other. I wanted to be absolutely sure because I was making an online purchase for Christmas. I decided I...Read more
- Personal customer service
I bought my wife a pair of Radiant Star earrings totaling 3/4 ctw. She received many, many compliments because these earrings “popped”. Brilliant beautiful diamonds! She loved these earrings, so I bought her a pair of 1.5ctw Radiant Star earrings. This pair “POPPED”...Read more
Helzberg strongly recommends you bring your diamond rings back to them for cleaning. Apparently, this also involves them substituting chipped diamonds for your flawless diamonds. They swapped a chipped diamond for ours and hid the chip under a post. I guess this is how...Read more
i have been waiting for my wedding and engagement ring for five weeks now. I sent it in to be soldered and cleaned and they handed it back after two weeks with two diamonds missing. The response to that was OH yeah that happens!!! Now its been three weeks and they are...Read more
Helzberg Diamonds - Christopher Hernandez Potomac Mills VA location
Do not buy from this guy. I was about to purchase 2 necklace chains until he ruined everything for me. He lacks customer service and Breeding. he shouldnt be in front selling jewelry for this company. If you want to keep your brand with high standards fire him.
June 18th 2017 purchased to be given as a gift to elderly mom on her 74th b-day which was aug. 16th. She had it for about two months and it fell off her wrist one day when it was being worn. She had to call me very upset and tell me it broke. I told her I would take a...Read more
In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to layoffs and she was out of work for a period. I didnt wanna sell her ring, but shes very modest and practical....Read more
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