Helzberg Diamonds Reviews and Complaints | helzberg.com @ Pissed Consumer

Most helpful review

New Reviewer

Sep 27, 2017 Leola Tqk

Scamed

1.6

In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to layoffs and she was out of work for a period. I didnt wanna sell her ring, but shes very modest and practical....

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17 comments

Sep 29, 2019 PissedConsumer1754901 #1754901

A little learning is a dangerous thing. You need to find honey Boo Boo

1 0

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#1107188

Product

Helzberg Diamonds Ring

Reason of review

Pricing issue

New Reviewer

Aug 11, 2022 Dan A Dls

OUTRAGEOUS INTEREST ADDED TO BALANCE OF 63$

1.0

In June of 21 of purchased a ring from Helzberg Diamonds. I was going to pay cash they insisted i use credit and received 18 months no interest. Reluctantly i agreed. What a mistake this was! I began automatic payments of 250 a month This would ensure my ring was paid...

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1 comment

Aug 11, 2022 PissedConsumer2232371 #2232371

Something doesn’t add up. You say you made two purchases in June 2021 with 18 month no interest.

Yes, that is how that interest balloons if every cent isn’t paid off, but it hasn’t been 18 months. You also need to leave personal health information out of your complaint.

0 0

#3843031

Cons

Wont listen or work with customer

Loss

$1190

Preferred solution

INTEREST REMOVED

New Reviewer

Aug 08, 2022 Kathy M Nkv

Maintenance on my rings

I have been a customer of yours for about 15 years or so . My husband bought many pieces from your store located in Brandon Town Center in Brandon Florida. I ALWAYS kept my recommended cleanings and inspection as per company policies. In 2018 my husband was diagnosed...

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#3835266

Location

Brandon, Florida

Preferred solution

Deliver product or service ordered

New Reviewer

Apr 28, 2022 Lorie V Lzc

Disappointed

I drove three hours to get my six rings and earrings inspected and clean only to be disappointed. The clerk said which two do you wear most we can only clean two. Well you had no issue selling me more then two items. I have guarantee on all piece which cost extra to be told we cant clean them all.

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#3523744

Location

Fargo, North Dakota

Pros

Financing

Preferred solution

Let the company propose a solution

Mar 15, 2022 PissedConsumer3409050 of Denver, CO

Change due date

5.0

No complaint. Had my due date changed with no problem. Thanks for helping me with this. They did an excellent job from beginning to end. I would refer others to Helzburg diamonds. Customer service is excellent.

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#3409050

Location

Denver, Colorado

Jan 09, 2022 PissedConsumer3244446 of Georgetown, KY

Diamonds falling out of anniversary ring

My husband bought me an anniversary ring, in July 2019, for our 20th wedding anniversary. He bought it from the location in the Fayette Mall, in Lexington, Kentucky. As you know, that location was closed. One diamond fell out a few months back. I took it to my local...

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#3244446

Location

Georgetown, Kentucky

New Reviewer

Dec 27, 2021 Ryan C Joz

False info on their website led to loss of lifetime care plan

1.0

Tried to claim my lifetime care plan was invalidated, since I hadn't kept up the 6-month inspections during covid, even though there's still an active page on their company site (https://www.helzberg.com/ceo-message as of 12/27/2021 at 11:17 am) that says those inspections are now available but not required. Wanted to charge for a casting issue that caused a ring to break after less than 2 years.

User's recommendation: Beautiful pieces, but they apparently know enough to not stand behind the quality of the crap they sell.

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#3202215

Location

Fort Worth, Texas

Cons

Quality of jewelry
In store customer service
Lifetime care plan

Preferred solution

Deliver product or service ordered

New Reviewer

Nov 14, 2021 Linda N Msp

Very dissatisfied customer

1.0

I had previously shopped Helzberg for about 40 years, (Miller Hill Mall in Duluth Minnesota) and usually received good service. When Luke and David worked there, I received the best service ever, so good that when David moved to Kay's, I followed him there. I have...

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#3066313

Location

Mosinee, Wisconsin

Loss

$2000

Oct 02, 2021 PissedConsumer2928922 of Fort Collins, CO

Dissatisfied

1.0

I paid in full received a bill for $30 1 month later paid that closed the account got another bill 3Months later for $6 interest charge on a card I canceled - this company is criminal and keeps charging me $ months after I closed the account.

User's recommendation: Do not get this card.

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#2928922

Location

Fort Collins, Colorado

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Sep 26, 2021 PissedConsumer2907554 of Savannah, GA

Movado watch

i noticed that my expensive GOLD movado watch is tarnishing. Why is my watch tarnishing like this? This is unacceptable and embarrassing as well. The store oglethorpe mall in Savannah, Ga has closed down and the nearest store is in Augusta,which I am not driving too. I have a watch collection and my watches are very well kept so I know this tarnishing isnt a part of my doing.

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#2907554

Location

Savannah, Georgia

New Reviewer

Mar 23, 2021 will d Lar

They are the superstore of diamonds.

1.0

Original review updated by user May 19, 2021

Helzberg Diamonds is not a quality place, they are so proud of their diamonds, necklaces. The products do not move or sell, I was not surprised by their high prices. But I was surprised they had so many rings, necklaces. The employees must be paid by commission.. They had so many employees just to sell their over priced diamonds, rings, crosses, etc, Do not shop their stores. Please

User's recommendation: Do not go there.

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#2471126

Location

Fort Worth, Texas

Pros

Customers service

Cons

No follow thru after they promised
Terrible high prooices

Loss

Preferred solution

Price reduction

New Reviewer

Mar 06, 2021 Cheri G of Olive Branch, MS

False Advertising

2.2

I was refused a refund for the LifeTime Care Plan despite it saying on the bottom of the receipt and on their corporate website that you can cancel within 30 days. I purchased 4 rings at the Florida location on 2/21/21 with plans to have them serviced at my local store...

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#2447069

Product

Helzberg Diamonds Warranty

Loss

$596

Preferred solution

Refund the cost of the LifeTime Care Plans as stated on my receipt and the website. I am within the 30 day cancellation window.

New Reviewer

Mar 01, 2021 Danny T Hfc

Treated like ***

Went into the store and was treated terrible. Being i was there for cleaning and repair on previous purchase and not to buy something was treated terrible. It was like I was a pain in there butt. When I was there to buy something, I was okay. Terrible treatment, rude as I have ever been treated in a store. Very discussed with this store and wish I would have made a purchase elsewhere!!! Just rude!!!!

User's recommendation: Go elsewhere if you want to be treated as aperson.

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#2439507

Cons

How they handled my situation

Preferred solution

Let the company propose a solution

New Reviewer

Jan 08, 2021 Alesha F

Complaints

1.0

I purchased a diamond rind and was not happy at all because the ring was sold as a display that the store was using. I recently closed my account with them. I would not recommend them to no one.Go to Jared only to buy diamonds.

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#2372457

Loss

Preferred solution

Close store

Nov 13, 2020 PissedConsumer2280722 of Atlanta, GA

Report lost or stolen

Either i missed placed my card aor some1 stoled it

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#2280722

Location

Atlanta, Georgia

New Reviewer

Sep 22, 2020 roderick w Scn

Bad customer service

1.0

I visited your Concord Mills store looking for an engagement ring. To make a long story short. We were interested in a ring. She said she would get back to me with a price. I texted here several times. No reply. Over a week now. We went to the pineville store Sunday. Found 3 rings and asked her to text me prices. I texted her twice, again no response. Starting to now wonder if your stores are racist. I'm Afro American!

User's recommendation: Stay away.

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#2185087

Service

Helzberg Diamonds Customer Care

Pros

Nice ring

Cons

Never follow up

Preferred solution

Let the company propose a solution

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

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Style and Design	3/5
Diversity of Products or Services	3/5
Price Affordability	2/5
Value for money	2/5
Website	2/5

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"Change due date"

"OUTRAGEOUS INTEREST ADDED TO BALANCE OF 63$"