Helzberg Diamonds Reviews and Complaints
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Customers don't like
- Customer service
- Quality
- How they handled my situation
Customers like
- Personal customer service
- Great customer service - fast return when my ring was sent out
- Customers service
Helzberg Diamonds - Rude seevice
I went into the quakerbridge location a few days ago and a shirt heavy set women that had dark eyeliner in was very rude
I've stopped at Halzberg for over twenty years. I've had a few issues but nothing like this one. Seventeen years after i buy a ring that was a two toned ring yellow gold band, white gold on top of the ring. They replaced a diamond two times and sized and repaired this...
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I had a negative experience with Helzberg Diamonds on June 8 2018 . I purchase a @MovadoBold watch for $920.After I got home I seen that the watch gold polish was peeling or was chiped One of their reps and Managers attempted to help me and sent me to another location...
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Helzberg Diamonds - Cheap product
I originally purchased a gold men’s wedding ring with a rope design. After two months the design which I didn’t realize snapped in fell off somewhere never to be found. Not knowing that when you take a faulty item back they pressure you to buy something else. The replacement ring isn’t worth $25 although I paid $400 for it. I will never buy or recommend anyone to purchase anything from them.
I have to say my experience with Helzberg Diamons was the absolute worst i have ever encountered in customer service. I purchased an expensive movado watch from them and had them resize the watch right from the store to fit my wrist. After i left the store i kept the...
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Was emailed a black Friday special bought my wife a diamond necklace and get a free flatscren after wife opened at Christmas she wanted a different piece.Called the store asked if we could return the necklace and free gift gift(flatscren tv)they said sure come down to...
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The customer service I received was above and beyond anything I have ever received. I contacted a csr because the description and picture did not quite match each other. I wanted to be absolutely sure because I was making an online purchase for Christmas. I decided I...
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I bought my wife a pair of Radiant Star earrings totaling 3/4 ctw. She received many, many compliments because these earrings “popped”. Brilliant beautiful diamonds! She loved these earrings, so I bought her a pair of 1.5ctw Radiant Star earrings. This pair “POPPED”...
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Helzberg strongly recommends you bring your diamond rings back to them for cleaning. Apparently, this also involves them substituting chipped diamonds for your flawless diamonds. They swapped a chipped diamond for ours and hid the chip under a post. I guess this is how...
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Anonymous
so point 1. they have to have a diamond of the same or similar size. point 2. cleanings are done in your sight. point 3. it takes like 1.5 hours to do the work well enough to ...
Similar to Helzberg Diamonds
i have been waiting for my wedding and engagement ring for five weeks now. I sent it in to be soldered and cleaned and they handed it back after two weeks with two diamonds missing. The response to that was OH yeah that happens!!! Now its been three weeks and they are...
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I would hope they gave great customer service considering you paid 5x what the jewelry was worth.