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Was emailed a black Friday special bought my wife a diamond necklace and get a free flatscren after wife opened at Christmas she wanted a different piece.Called the store asked if we could return the necklace and free gift gift(flatscren tv)they said sure come down to...
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2.8
#1182365
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The customer service I received was above and beyond anything I have ever received. I contacted a csr because the description and picture did not quite match each other. I wanted to be absolutely sure because I was making an online purchase for Christmas. I decided I...
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5.0
I liked
  • Personal customer service
#1155710
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I bought my wife a pair of Radiant Star earrings totaling 3/4 ctw. She received many, many compliments because these earrings “popped”. Brilliant beautiful diamonds! She loved these earrings, so I bought her a pair of 1.5ctw Radiant Star earrings. This pair “POPPED”...
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4.8
#1149029
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Helzberg strongly recommends you bring your diamond rings back to them for cleaning. Apparently, this also involves them substituting chipped diamonds for your flawless diamonds. They swapped a chipped diamond for ours and hid the chip under a post. I guess this is how...
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2.2
#1135712
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i have been waiting for my wedding and engagement ring for five weeks now. I sent it in to be soldered and cleaned and they handed it back after two weeks with two diamonds missing. The response to that was OH yeah that happens!!! Now its been three weeks and they are...
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1.3
#1132929
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Helzberg Diamonds - Christopher Hernandez Potomac Mills VA location

Do not buy from this guy. I was about to purchase 2 necklace chains until he ruined everything for me. He lacks customer service and Breeding. he shouldnt be in front selling jewelry for this company. If you want to keep your brand with high standards fire him.
1.0
Details
Customer service
#1129420
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June 18th 2017 purchased to be given as a gift to elderly mom on her 74th b-day which was aug. 16th. She had it for about two months and it fell off her wrist one day when it was being worn. She had to call me very upset and tell me it broke. I told her I would take a...
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Anonymous
Asia Love

Sounds like the management was looking for any excuse to let you go. She could have just said no. Also, you had to wait for it to be shipped, shipping time should not be count...

Anonymous
Anonymous

Apparently your unethical behavior was the reason for your dismissal from Helzberg as a company. As an employee you had the option of purchasing a lifetime care plan. If it ...

1.0
#1125323
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Helzberg Diamonds - Scamed
In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to layoffs and she was out of work for a period. I didnt wanna sell her ring, but shes very modest and practical....
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Anonymous
KAR

Pawn shops or jewelry stores never give you what you paid. I pawned my 18k gold and diamond Tiffany locket that I paid over 1,000 for. I got 75 dollars. It doesn't mean the ri...

Anonymous
KJM

Everyone knows that when you either try to return or outright sell a piece of jewelry, you won’t get anywhere close to what you paid. This is not a Helzberg issue, it’s a life...

1.6
#1107188
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This company is truly *** to deal with. I purchased a wedding band over the phone back in August 8, 2017 and we are know in September almost October and I still haven't received my purchase order or my money . I was told by Jacqueline due to the hurricanes no managers...
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#1103068
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My boyfriend purchased my ring on May 14th of this year. I was unsure about the ring from the beginning but I guess I got sucked up in the moment and told him to buy it - I've been regretting it ever since. Now, the ring has been sitting, hidden somewhere and I decided...
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Anonymous
23502

Why should someone be on the hook because you changed your mind? You're not even right in the head to say something like that. When life hands you lemons - make lemonade - b...

Anonymous
Anonymous

"decided that I need to come clean and tell my boyfriend "So you think that because you just now grew a pair they should give you the money back. Not.Life lesson here, if some...

#1100676
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