Helzberg Diamonds Reviews

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Helzberg Diamonds - Scamed
In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to layoffs and she was out of work for a period. I didnt wanna sell her ring, but shes very modest and practical....
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17 comments
#1754901

A little learning is a dangerous thing. You need to find honey Boo Boo

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ID
#1107188 Review #1107188 is a subjective opinion of poster.
Product
Helzberg Diamonds Ring
Reason of review
Pricing issue

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Verified Reviewer
New Reviewer

They are the superstore of diamonds.

Original review updated by user May 19, 2021
Helzberg Diamonds is not a quality place, they are so proud of their diamonds, necklaces. The products do not move or sell, I was not surprised by their high prices. But I was surprised they had so many rings, necklaces. The employees must be paid by commission.. They had so many employees just to sell their over priced diamonds, rings, crosses, etc, Do not shop their stores. Please

User's recommendation: Do not go there.

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ID
#2471126 Review #2471126 is a subjective opinion of poster.
Location
Fort Worth, Texas
Pros
  • Customers service
Cons
  • No follow thru after they promised
  • Terrible high prooices
Loss
$2
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer
Helzberg Diamonds - False Advertising
Helzberg Diamonds - False Advertising
I was refused a refund for the LifeTime Care Plan despite it saying on the bottom of the receipt and on their corporate website that you can cancel within 30 days. I purchased 4 rings at the Florida location on 2/21/21 with plans to have them serviced at my local store...
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ID
#2447069 Review #2447069 is a subjective opinion of poster.
Product
Helzberg Diamonds Warranty
Loss
$596
Preferred solution
Refund the cost of the LifeTime Care Plans as stated on my receipt and the website. I am within the 30 day cancellation window.
New Reviewer

Treated like ***

Went into the store and was treated terrible. Being i was there for cleaning and repair on previous purchase and not to buy something was treated terrible. It was like I was a pain in there butt. When I was there to buy something, I was okay. Terrible treatment, rude as I have ever been treated in a store. Very discussed with this store and wish I would have made a purchase elsewhere!!! Just rude!!!!

User's recommendation: Go elsewhere if you want to be treated as aperson.

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ID
#2439507 Review #2439507 is a subjective opinion of poster.
Cons
  • How they handled my situation
Preferred solution
Let the company propose a solution
New Reviewer

Complaints

I purchased a diamond rind and was not happy at all because the ring was sold as a display that the store was using. I recently closed my account with them. I would not recommend them to no one.Go to Jared only to buy diamonds.
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ID
#2372457 Review #2372457 is a subjective opinion of poster.
Loss
$1
Preferred solution
Close store

Report lost or stolen

Either i missed placed my card aor some1 stoled it
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ID
#2280722 Review #2280722 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

Bad customer service

I visited your Concord Mills store looking for an engagement ring. To make a long story short. We were interested in a ring. She said she would get back to me with a price. I texted here several times. No reply. Over a week now. We went to the pineville store Sunday. Found 3 rings and asked her to text me prices. I texted her twice, again no response. Starting to now wonder if your stores are racist. I'm Afro American!

User's recommendation: Stay away.

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ID
#2185087 Review #2185087 is a subjective opinion of poster.
Service
Helzberg Diamonds Customer Care
Pros
  • Nice ring
Cons
  • Never follow up
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Recent visit

I recently visited the Altamonte Springs mall location in Florida with my boyfriend just to LOOK at rings, and I was appalled with the way I was treated by the staff. Unfortunately I do not remember their names, but as soon as we entered the store and were approached, a lady came up to us and we told her we were just there to look and she immediately asked us when we need a ring by. I was shocked and didn’t even know how to answer. She showed us around the store and toward the end another employee came up to us and separated my boyfriend and I. This other employee started showing me other rings while the first employee pulled my boyfriend aside to talk about his budget and take down his info. I was so uncomfortable and could not wait to get out of there. I cried the whole way home because of how pushy they were. We will not be returning.
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ID
#2137292 Review #2137292 is a subjective opinion of poster.
Location
Altamonte Springs, Florida
Service
Helzberg Diamonds Customer Care
Cons
  • Customer service
Preferred solution
Apology

I have NOT agreed to join your club and got no help with my question.

lousy service and did NOT want to join into any clubabsolutely not. It will be the last time I buy anything from your company.

User's recommendation: absolutely never.

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ID
#2096330 Review #2096330 is a subjective opinion of poster.
Location
Lancaster, California
New Reviewer

Account info

I would like to close my account. I was not aware that I was opening a line of credit. When the rep spoke to me it was to see how much I qualified for in the event that I wanted to move forward with the ring purchase. I do not wish to have credit with your company. Thank you.
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ID
#2073743 Review #2073743 is a subjective opinion of poster.
Location
Glendale, California
Preferred solution
Close account

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Verified Reviewer
New Reviewer

Still no resolution

I purchased a ring for my wife the first week of February of 2020. I ordered the ring from the website and was told it's a special order I will get it in 5 to 7 weeks... Because of covid i did but get the ring when I was told. I was then GUARANTEED it would be here no later than June 5th and I would get a tracking number prior to this, so I could track my ring. I was told in sure it will arrive needs June 5th but GUARANTEE it will be there no later than then. Ughhhhh I still have not received my ring or even a tracking number. So I once again reached out to them telling them I quit. Cancel my order refunded me as I have been paying for this ring since February and never got it. I emailed them to cancel june 6 and add of today June 10 still no response. No ring 8 tracking number by refund. So I went on live chat and began speaking with Jean.. I explained my problem. And they left the chat... Never responded and I waited for ever for any response.. Nothing

User's recommendation: Go else where.

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ID
#1980417 Review #1980417 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

A return

I returned a Morganite on 4/22 trough UPS. I still have the return slip for their pick up. Why is my Helzburg bill over 2000 dollars? The ring was about 1400.00. Now I'm getting the run around to call different places?

User's recommendation: Be ware.

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ID
#1927420 Review #1927420 is a subjective opinion of poster.
Location
Tacoma, Washington

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Verified Reviewer
New Reviewer
I made my payment in store March 4th at the direction of Comenity Bank because they bought they took over the account from Capital One. Since then I have spoken with countless Supervisors and "Secure Message Center Reps" that are ALL A TOTAL WASTE OF TIME. Not one EVER...
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3 comments
#1856104

I sent them a copy of my receipt and bank statement showing it was paid from my debit card. Who tries to scam a bank for $250. That a ridiculous remark.

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ID
#1888287 Review #1888287 is a subjective opinion of poster.
Pros
  • Financing
Cons
  • Worst bank in history
Preferred solution
CREDIT MY MARCH 4TH PAYMENT OF $250.00 I MADE PERSONALLY IN THE STORE WITH THE MGR MELISSA FARINAS!!!
New Reviewer

About a ring

Two diamonds fell out of my halo ring Phelps was very helpful

User's recommendation: Nice selection.

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ID
#1882434 Review #1882434 is a subjective opinion of poster.
Location
San Francisco, California
Product
Helzberg Diamonds Ring
New Reviewer

Never got my original wedding ring back!

I purchased an emerald cut diamond wedding ring & was told that if I didn’t like it they would refund my money in 30 days. At the time I traded my wedding ring because it had been bought at helzberg in the Greenspoint Mall, Houston, TX. I was in constant talk with the manager, who finally said they couldn’t find it. He wanted me to take the wedding ring that I had picked out originally. Helzberg Jewelry closed up and now I don’t have my original wedding ring. My husband did buy another one but definitely not from helzberg.

User's recommendation: Don’t do business with this company that can cheat you.

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ID
#1822384 Review #1822384 is a subjective opinion of poster.
Product
Helzberg Diamonds Wedding Silver Ring
Pros
  • Customers service
Cons
  • Cold attitude and unfeeling staff
Loss
$500
Preferred solution
Find my original wedding ring.
New Reviewer

Make Sure You Are Aware Of Store Policies & Warranties

October 20.2019 I dropped my wedding ring and band off at Helzburg at Carolina Place for repairs. I was told that it would be ready for pick up around November 5.2019 ring still wasn’t ready for pick . To make a long story short December 17.2019 is here still no ring . I have a lifetime warranty but have yet to be offer a replacement was told I would have to wait to ring was back in their hands before anything could be done. Very unhappy if I didn’t Have a picture of my phone I have almost forgotten what it looks like.
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1 comment
#1797917

Have you had any resolution? I am in a VERY similar situation!

ID
#1736540 Review #1736540 is a subjective opinion of poster.
Location
Pittsboro, North Carolina
Product
Helzberg Diamonds Wedding Silver Ring
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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