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Helzberg Diamonds - Lies they tell to get your business
Helzberg Diamonds - Lies they tell to get your business
I thought because it has a long history of being a family business that is all over different states it would be a great place to do business. The information I was told was very dishonest. I could buy any ring and at any time trade it in for 100% value of the purchase...
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Company wrote 0 private or public responses to the review from Nov 02.
#1393063
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Helzberg Diamonds - Rude seevice

I went into the quakerbridge location a few days ago and a shirt heavy set women that had dark eyeliner in was very rude
Company wrote 0 private or public responses to the review from Aug 25.
1.0
Details
Customer service
#1338317
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I've stopped at Halzberg for over twenty years. I've had a few issues but nothing like this one. Seventeen years after i buy a ring that was a two toned ring yellow gold band, white gold on top of the ring. They replaced a diamond two times and sized and repaired this...
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Company wrote 0 private or public responses to the review from Aug 04.
#1321478
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I had a negative experience with Helzberg Diamonds on June 8 2018 . I purchase a @MovadoBold watch for $920.After I got home I seen that the watch gold polish was peeling or was chiped One of their reps and Managers attempted to help me and sent me to another location...
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Company wrote 0 private or public responses to the review from Jun 29.
1.0
#1291894
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Helzberg Diamonds - Cheap product

I originally purchased a gold men’s wedding ring with a rope design. After two months the design which I didn’t realize snapped in fell off somewhere never to be found. Not knowing that when you take a faulty item back they pressure you to buy something else. The replacement ring isn’t worth $25 although I paid $400 for it. I will never buy or recommend anyone to purchase anything from them.
Company wrote 0 private or public responses to the review from Apr 24.
1.0
Details
Discounts and Special Offers
Diversity of Products or Services
#1240176
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I have to say my experience with Helzberg Diamons was the absolute worst i have ever encountered in customer service. I purchased an expensive movado watch from them and had them resize the watch right from the store to fit my wrist. After i left the store i kept the...
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Company wrote 0 public responses to the review from Apr 17.
1.0
#1235382
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Was emailed a black Friday special bought my wife a diamond necklace and get a free flatscren after wife opened at Christmas she wanted a different piece.Called the store asked if we could return the necklace and free gift gift(flatscren tv)they said sure come down to...
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Company wrote 0 private or public responses to the review from Feb 03.
2.8
#1182365
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The customer service I received was above and beyond anything I have ever received. I contacted a csr because the description and picture did not quite match each other. I wanted to be absolutely sure because I was making an online purchase for Christmas. I decided I...
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Company wrote 0 public responses to the review from Dec 26, 2017.
Anonymous
Dominic Nicoletti

I would hope they gave great customer service considering you paid 5x what the jewelry was worth.

5.0
I liked
  • Personal customer service
#1155710
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I bought my wife a pair of Radiant Star earrings totaling 3/4 ctw. She received many, many compliments because these earrings “popped”. Brilliant beautiful diamonds! She loved these earrings, so I bought her a pair of 1.5ctw Radiant Star earrings. This pair “POPPED”...
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Company wrote 0 public responses to the review from Dec 15, 2017.
4.8
#1149029
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Contact Helzberg Diamonds

Mailing Address:
Helzberg Diamonds
1825 Swift
North Kansas City, Missouri 64116
USA
Phone:
(800) 435-9237
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Helzberg Diamonds Products and Services

Helzberg strongly recommends you bring your diamond rings back to them for cleaning. Apparently, this also involves them substituting chipped diamonds for your flawless diamonds. They swapped a chipped diamond for ours and hid the chip under a post. I guess this is how...
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Company wrote 0 public responses to the review from Nov 22, 2017.
Anonymous
Anonymous

so point 1. they have to have a diamond of the same or similar size. point 2. cleanings are done in your sight. point 3. it takes like 1.5 hours to do the work well enough to ...

2.2
#1135712
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