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Went to return a used watch I bought a week ago and they claimed I couldnt get a refund one because it was "altered", even though the receipt says I can return it with all packaging and original links that were removed (they removed the links themselves) and two...
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2.3
#942720
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I had walked into my Helzberg today Lindale Mall Cedar Rapids, stood between 2 ladies 1, getting a diamond. 2, getting her's cleaned! Both lafies looked nice makeup hair done, I on the other hand hair done no makeup! 3 ladies working the counter.. all noticed me helped...
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#942069
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#HelzbergDiamonds, saves the day!!! I have nothing but good things to say about Helzberg Diamonds, store manager Ron Zaghloul , corporate office and customer service department. They really did save the day, meaning our wedding day. An unfortunate chain of events had...
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4.8
#919240
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Movado Watch Review

Helzberg Diamonds
#863777
1.3
Details
This is one of the worst company's I've ever dealt with in my life. They had terrible customer service and when my the gold part of a watch rubbed off after 4 weeks of wear they claimed there was nothing they could do to fix it unless wanted to pay 350 dollars. I will never buy anything from them again.
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Movado Watch Review

Helzberg Diamonds
#863773
1.0
Details
TERRIBLE customer service, paid $600 dollars for a Movado Watch and one month later the gold started to chip and they wouldn't do a thing about it. I was very disappointed, the manager didn't even apologize that Helzberg Diamonds nor Movado wouldn't even try to fix it without a $200 dollar charge.
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Helzberg Diamonds Bracelet Review

Helzberg Diamonds
#794451
2.2
Details
I have bought our wedding bands, earrings, bracelet, necklace at helzberg diamond and my bracelet has had issue since first they i purchased. It turn yellow and they wont service it for free as i dont have the receipt. My name shows on database but no history of purchased items. Dont recommend Helzberg Diamonds.
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Helzberg Diamonds Ring Review

Helzberg Diamonds
#765739
1.1
Details
Spent $8,000 on an engagement ring and called a week later to ask for an appraisal so we could add the ring to our homeowners insurance. Said we could get a free appraisal that would be the same amount as we purchased the ring for, or pay $100 and the appraisal would be considerably more. I will get my own appraisal.
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Purchased loose diamond from Helzberg for existing high end ring, we also paid for them to set diamond in our ring. Within months the diamond fell out, took the ring back to the store only to be told there was nothing they could do about it. Store manager suggested we...
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Anonymous
Anonymous

All diamonds at helzberg are covered. If it fell out in under 6 months it is covered. As long as your bring the piece in every 6 months to be checked everything is covered. (I...

I didn't like
  • No accountability
  • Lack of customer support
  • Jewelry repair poor quality
#906739
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Helzberg Diamonds is the worst jewelry company I have ever dealt with. I purchased my wedding ring from this company in November of 2015. When it arrived, it was simply stunning and I could not believe how beautiful it was. I kept it in the box until my wedding, on...
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Anonymous
Anonymous

Sounds like a cheap ring to begin with. I don't know how much you payed nor is it my business but I do know you pay for what you get. If you invested in a strong metal like go...

1.0
#895265
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I've had 2 bad experiences. First I had my jewelry cleaned and was told I needed 500.00 worth of repairs. I took jewelry to a jeweler friend and he said this was not true. Second last week I picked out 3 stacking bracelets and was told one would be free. After spender...
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1.0
#894186
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A diamond should not crack after 17 years if it is a good quality diamond! Helzberg warranties the diamond, but refuses to replace it! My grandmother's diamond after 40 years of marriage and passed on for another 36 years to her granddaughter is still beautiful! ...
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1.8
I didn't like
  • Poor quality diamonds
  • Poor customer service and issue resolution process
#889910
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I went to the Mall of America store in Bloomington, MN. I went into the store yesterday with my boyfriend to look at engagement rings. I understand it was busy, it's a holiday weekend, AND Mall of America is a HUGE attraction store/destination. I already had an idea...
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1.0
I didn't like
  • Customer interaction
  • Living up to their word was failed
  • Rude employees
#888859
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one of the diamonds on my engagement ring fell within 5 months of purchase. then after 3 months and then again 3 months later. I was so upset just 2 months prior to my wedding but all they could offer was to change the rings... i was pretty sentimentally attached to...
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Anonymous
Anonymous

Silver changes colors when you put your hand in chemicals ... you clearly don't know how to handle real jewelry spend more money

1.0
I didn't like
  • I cant help should not be an answer for something so important
#875516
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SO VERY DISAPPOINTED AND SHOCKED AT THE QUALITY AND CUSTOMER SERVICE I HAVE RECEIVED FROM HELZBERG DIAMONDS. I purchased a pair of Diamond Stud earrings at the LUTZ, TAMPA OUTLET and OH MY GOODNESS do I wish I had never set foot in that store. When I got back to UK I...
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Anonymous
Anonymous

Any diamond stud will be full of inclusions unless you spend a lot... They are earrings not something people get up close too... Always ask to see them under the gems cope!

Anonymous
Anonymous

Helzberg Diamonds will tell you that the diamonds have inclusion if they do, just ask for the clarity on all diamonds. It is also written on the ticket. If it is anything with...

I didn't like
  • Quality
  • Customer service
#861379
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