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I ordered a watch online for my husband for Christmas but when I showed him the picture an hour later he didn't like it. I immediately called Helzberg customer service to cancel the order and they refused to do so. The stated to me that once a order is placed it cannot...
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#978670
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I placed an order on 12/13/2016 from my home location via in Claremore, Oklahoma via the website from my home computer and had a scheduled pickup in the concord store in Wilmington, Delaware where my fiancé and I would be spending Christmas. I went to the store...
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2.8
#977084
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I was a Helzberg customer for over 25 years. Their jewelry is not quality jewelry and when you need customer service, calls do not get returned and/or you receive poorly written emails with no resolution. I have always been Helzberg's biggest fan, but I'm done. The...
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1.5
#970190
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Helzberg Diamonds Customer Care Review

Helzberg Diamonds
#878258
I arrived at the Helzberg Diamonds location in Mays Landing, NJ at 10am..and was told I had to wait ten minutes since they were putting out jewelry...this is not good customer service when the store is supposed to open at 10.
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Movado Watch Review

Helzberg Diamonds
#863777
1.3
Details
This is one of the worst company's I've ever dealt with in my life. They had terrible customer service and when my the gold part of a watch rubbed off after 4 weeks of wear they claimed there was nothing they could do to fix it unless wanted to pay 350 dollars. I will never buy anything from them again.
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Movado Watch Review

Helzberg Diamonds
#863773
1.0
Details
TERRIBLE customer service, paid $600 dollars for a Movado Watch and one month later the gold started to chip and they wouldn't do a thing about it. I was very disappointed, the manager didn't even apologize that Helzberg Diamonds nor Movado wouldn't even try to fix it without a $200 dollar charge.
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Advertised vs Delivered
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Value for money
Helzberg Diamonds - Ring Review from Park Hills, Missouri
1/1

Helzberg Diamonds - Ring Review from Park Hills, Missouri

Helzberg Diamonds
#802160
2.8
Details
I have been without my ring longer than I've had it! It's always in the shop due to diamonds falling out! Today my center diamond fell out in my purse (nothing strenuous on it). I'm never going to this company again! My husband even spent extra on a radiant star diamond. Not a cheap bill.
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Customer service
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Helzberg Diamonds - Counterfeit Jewelry
Attention: CEO: Beryl Raff CFO: Laura Kirsner COO: Joyce Hrinya Regarding Account Number: 480213852429 XX I purchased some jewelry from your company on July 17, 2014, and August 6, 2014.On July 17, 2014, I purchased from Helzberg Diamond at Oglethorpe Mall located at...
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Anonymous
23502

Which other jewelers said it was fake? Just curious - or did a friend say something tacky about it on facebook - and you didn't like that?

1.0
#969667
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My fiance took me get the ring of my dreams. I was so excited and dazzled! I got what I thought was a perfect ring and looped it with 10X magnification (I am an artisan jeweler). We left and came back a week later for sizing. They sent it off for sizing and a week...
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1.8
#967670
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Purchased a set of diamond rings. The Manager created an account and set up automatic payment for me which was supposed to pay the ring off before the plan expired. I received an email stating new charges have been made to my account. Called them for an answer and...
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3.8
I didn't like
  • Customer service
  • How they handled my situation
  • No accountability
#947875
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Went to return a used watch I bought a week ago and they claimed I couldnt get a refund one because it was "altered", even though the receipt says I can return it with all packaging and original links that were removed (they removed the links themselves) and two...
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2.3
#942720
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I had walked into my Helzberg today Lindale Mall Cedar Rapids, stood between 2 ladies 1, getting a diamond. 2, getting her's cleaned! Both lafies looked nice makeup hair done, I on the other hand hair done no makeup! 3 ladies working the counter.. all noticed me helped...
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#942069
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#HelzbergDiamonds, saves the day!!! I have nothing but good things to say about Helzberg Diamonds, store manager Ron Zaghloul , corporate office and customer service department. They really did save the day, meaning our wedding day. An unfortunate chain of events had...
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4.8
#919240
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Purchased loose diamond from Helzberg for existing high end ring, we also paid for them to set diamond in our ring. Within months the diamond fell out, took the ring back to the store only to be told there was nothing they could do about it. Store manager suggested we...
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Anonymous
Anonymous

All diamonds at helzberg are covered. If it fell out in under 6 months it is covered. As long as your bring the piece in every 6 months to be checked everything is covered. (I...

I didn't like
  • Lack of customer support
  • Quality
  • Jewelry repair poor quality
#906739
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