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Helzberg Diamonds - Counterfeit Jewelry
Attention: CEO: Beryl Raff CFO: Laura Kirsner COO: Joyce Hrinya Regarding Account Number: 480213852429 XX I purchased some jewelry from your company on July 17, 2014, and August 6, 2014.On July 17, 2014, I purchased from Helzberg Diamond at Oglethorpe Mall located at...
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Anonymous
23502

Which other jewelers said it was fake? Just curious - or did a friend say something tacky about it on facebook - and you didn't like that?

1.0
#969667
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My fiance took me get the ring of my dreams. I was so excited and dazzled! I got what I thought was a perfect ring and looped it with 10X magnification (I am an artisan jeweler). We left and came back a week later for sizing. They sent it off for sizing and a week...
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1.8
#967670
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Purchased a set of diamond rings. The Manager created an account and set up automatic payment for me which was supposed to pay the ring off before the plan expired. I received an email stating new charges have been made to my account. Called them for an answer and...
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3.8
I didn't like
  • No accountability
  • Customer experience
  • How they handled my situation
#947875
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Helzberg Diamonds Customer Care Review

Helzberg Diamonds
#878258
I arrived at the Helzberg Diamonds location in Mays Landing, NJ at 10am..and was told I had to wait ten minutes since they were putting out jewelry...this is not good customer service when the store is supposed to open at 10.
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Movado Watch Review

Helzberg Diamonds
#863777
1.3
Details
This is one of the worst company's I've ever dealt with in my life. They had terrible customer service and when my the gold part of a watch rubbed off after 4 weeks of wear they claimed there was nothing they could do to fix it unless wanted to pay 350 dollars. I will never buy anything from them again.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Movado Watch Review

Helzberg Diamonds
#863773
1.0
Details
TERRIBLE customer service, paid $600 dollars for a Movado Watch and one month later the gold started to chip and they wouldn't do a thing about it. I was very disappointed, the manager didn't even apologize that Helzberg Diamonds nor Movado wouldn't even try to fix it without a $200 dollar charge.
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Helzberg Diamonds Bracelet Review

Helzberg Diamonds
#794451
2.2
Details
I have bought our wedding bands, earrings, bracelet, necklace at helzberg diamond and my bracelet has had issue since first they i purchased. It turn yellow and they wont service it for free as i dont have the receipt. My name shows on database but no history of purchased items. Dont recommend Helzberg Diamonds.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Went to return a used watch I bought a week ago and they claimed I couldnt get a refund one because it was "altered", even though the receipt says I can return it with all packaging and original links that were removed (they removed the links themselves) and two...
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2.3
#942720
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I had walked into my Helzberg today Lindale Mall Cedar Rapids, stood between 2 ladies 1, getting a diamond. 2, getting her's cleaned! Both lafies looked nice makeup hair done, I on the other hand hair done no makeup! 3 ladies working the counter.. all noticed me helped...
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#942069
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#HelzbergDiamonds, saves the day!!! I have nothing but good things to say about Helzberg Diamonds, store manager Ron Zaghloul , corporate office and customer service department. They really did save the day, meaning our wedding day. An unfortunate chain of events had...
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4.8
#919240
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Purchased loose diamond from Helzberg for existing high end ring, we also paid for them to set diamond in our ring. Within months the diamond fell out, took the ring back to the store only to be told there was nothing they could do about it. Store manager suggested we...
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Anonymous
Anonymous

All diamonds at helzberg are covered. If it fell out in under 6 months it is covered. As long as your bring the piece in every 6 months to be checked everything is covered. (I...

I didn't like
  • Jewelry repair poor quality
  • Quality
  • Lack of customer support
#906739
Reply to reviews
Helzberg Diamonds is the worst jewelry company I have ever dealt with. I purchased my wedding ring from this company in November of 2015. When it arrived, it was simply stunning and I could not believe how beautiful it was. I kept it in the box until my wedding, on...
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Anonymous
Anonymous

Sounds like a cheap ring to begin with. I don't know how much you payed nor is it my business but I do know you pay for what you get. If you invested in a strong metal like go...

1.0
#895265
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I've had 2 bad experiences. First I had my jewelry cleaned and was told I needed 500.00 worth of repairs. I took jewelry to a jeweler friend and he said this was not true. Second last week I picked out 3 stacking bracelets and was told one would be free. After spender...
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1.0
#894186
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A diamond should not crack after 17 years if it is a good quality diamond! Helzberg warranties the diamond, but refuses to replace it! My grandmother's diamond after 40 years of marriage and passed on for another 36 years to her granddaughter is still beautiful! ...
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1.8
I didn't like
  • Poor quality diamonds
  • Poor customer service and issue resolution process
#889910
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