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Helzberg Diamonds Ring Review

Terrible customer service by Betty Latos and a racist comment!
1.0
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Discounts and Special Offers
#1021021
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I received a letter from Helzberg Jewelers on Dec 28, 2016, informing me that the store at Franklin Park Mall in Toledo, OH, is closing & that they would be delighted to serve me at the Southland Center store in Taylor, Mich. after that date. Taylor, Michigan is only...
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#1007706
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My husband had my brother pick up a wrap for me. I came in to add it to my wedding band (which was also purchased from Helzberg.) I was informed that my brand new ring was considered 2nd hand (because the warranty was in my brothers name) and the $380.98 that we paid...
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Anonymous
Anonymous

Apparently they have a problem letting you know that they are partnered with Another company. They failed to notify their consumers that when you purchase an item there will b...

1.0
#1004227
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Helzberg Diamonds Ring Review

Horrible customer service!!!!!! Called me a liar several times and told me I would have to pay for repairs even though I had a lifetime warrenty care plan.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
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Website
#998525
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Helzberg Diamonds - Diamonds fall out of this ring all the time.
I purchased an engagement ring for my fiancé at the Triangle Town Center in Raleigh, NC and gave it to her in August of 2014. Since that time we have had nothing but problems with this ring. The first week she lost a small diamond on the side. We brought it back and it...
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2.2
I didn't like
  • Awful customer service
  • Poor quality ring
  • Do not use them
#997663
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Ordered a cross online via their website on December 21, 2016. They said within 2 days the item would be at their store in Brandywine. I have the confirmation number: ORDER CONFIRMATION NUMBER: ML_561XXXX I called the store on 12-23 and they advised me they have not...
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nicetmark
nicetmark

Helberg did answer my issue.They have resolved my problem and out of courtesy, they issued ME a $50.00 gift card for all the aggravation.I'd go there again.Thank you.

2.2
#995771
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Wow im so shocked at reading the reviews for Helzberg. My wedding setas well as my husband's wedding band came from there. I have several diamond necklaces, earings, bracelet and rings from Helzberg. Also my husband's onyx and diamond bracelet was purchased from...
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#983369
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Helzberg Diamonds Deal Review

I brought a men's ring from here at the time they had a sale going on. Spend 149.99+ get a free camera. The sale associates where "unaware" of the sale, I didn't get my camera.
3.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Style and Design
Value for money
Warranty
Website
#983141
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I ordered a watch online for my husband for Christmas but when I showed him the picture an hour later he didn't like it. I immediately called Helzberg customer service to cancel the order and they refused to do so. The stated to me that once a order is placed it cannot...
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#978670
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Short Review on December 21, 2016

Missing item. It's on invoice but not in box.
1.7
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Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Value for money
Warranty
Website
#977650
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