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3.8

Purchased a set of diamond rings. The Manager created an account and set up automatic payment for me which was supposed to pay the ring off before the plan expired.

I received an email stating new charges have been made to my account. Called them for an answer and possible solution. Apparently the manager did NOT set up the payments to pay them off before the plan expired and the representative that I called refused to help the situation at all. I am now only sitting $100 under the initial price I paid for the rings even after making on-time payments every single month for a whole year.

They do not honor their clients and they will never receive business from me again. I recommend the same to anyone else who is even thinking about buying from them.

This is a trap set by the company to milk you out of all money until you eventually have nothing left. You have been warned!!!

Reason of review: Not as described/ advertised.

Monetary Loss: $756.

Preferred solution: Full refund.

Helzberg Diamonds Cons: Customer experience, How they handled my situation, Customer service, No accountability.

Location: Edmond, Oklahoma

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