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Helzberg strongly recommends you bring your diamond rings back to them for cleaning. Apparently, this also involves them substituting chipped diamonds for your flawless diamonds.

They swapped a chipped diamond for ours and hid the chip under a post. I guess this is how this very crooked company makes money. I assume most people would never notice without putting it under a high power loop. They simply lied and claimed they would never do that.

It was very interesting that they knew the actual thoughts of their employees and at the same time knew that the customers were wrong or lying.

I would not recommend them to anyone unless you first take clear pictures through a microscope and have them notarized. Don't tell them, just let them hang themselves.

Product or Service Mentioned: Helzberg Diamonds Ring Cleaning Service.

Reason of review: Damaged or defective.

Monetary Loss: $6000.

Preferred solution: replace and repair.

Company wrote 0 public responses to the review from Nov 22, 2017.
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so point 1. they have to have a diamond of the same or similar size.

point 2. cleanings are done in your sight.

point 3. it takes like 1.5 hours to do the work well enough to not be likely your diamond was chipped

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