Los Angeles, California
1 comment
Featured Not resolved

I purchased a ring here a few months ago. My fiance picked out his ring and when I got home I googled the ring before purchase to see if their were any issues. Turns out, the patina of the ring changes dramatically. So I went in the store and asked if that was an issue. They said no that shouldn't be an issue, but if you purchase our insurance we have to fix it no matter what. I said ok, great, asked many questions about the policy and purchased the ring. They were more than willing to do whatever they could when I was in the store making a purchase. A few months later, the month of my wedding I bring it back in to explain that they patina has in fact changed dramatically. It was a charcoal ring with rose gold edges. It is now a completely rose gold ring. I purchased the insurance, please fix this. They agreed to fix the ring and even tried to put a rush on it since my wedding was 2 weeks away. A few days later, I get a phone call saying my ring is done. I show up to the store, and they have merely polished the ring, not fixed what I had asked.

The sales person claimed to not understand or see the difference, even when I showed her MULTIPLE photos. She mulled around the store addressing other customers before coming back to me to explain again that she didn't understand what was wrong with the ring. Then a manager came over and I explain it to her. TWICE. She claims the same, that she can't tell, they can't locate a photo of the ring that shows a difference in color. Keep in mind, there is not subtle difference in color on this ring which is why we purchased it.

A sales person suggested we just use the ring for the wedding and then fix it after. Like we aren't paying thousands for pictures to be taken on my wedding day and we should just suck up their mistake. I said no, we paid you money for a ring and I want that ring. This is ridiculous, you need to fix the problem. She kept telling me to relax, and "oh honey I understand its your wedding." I said if you want me to relax, please just fix this problem. Thats all I want. Don't stand here telling me not to be upset. You have failed me completely, and you are not fixing the problem, you are wasting my time. She was unbelievably condescending to both my mother and I. She felt we couldn't demand that she quit fussing with us and handle the situation. That we somehow had to listen to her attempts to soothe me before she would take action to fix my problem. I was not loud, or swearing or even within ear shot of any other patron in the store on Christmas Eve. She finished up the interaction, by calling me "honey" and explaining that she knows it is my wedding and all this other nonsense. Honestly do not come to this jeweler for anything important. The customer service is unreasonable. The manager (Rita) is condescending and does not understand that when a customer explains how to make them happy when you have made a mistake, you should do that thing immediately. You might pay more at another place but it is for a reason. She did not even apologize, not even once.

Review about: Helzberg Diamonds Ring.

I didn't like: Customer service, How they handled my situation.

Review #758068 is a subjective opinion of a user.

Delivery Service
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy
Customer service
Style and Design
Diversity of Products or Services
PRODUCT OR SERVICE Helzberg Diamonds Ring
Reason of Review / Monetary Loss Poor customer service / $581
Preferred solution They are ordering another ring, but you have lost my business. An apology would be nice but considering the quality of your hires I doubt it.

Had an Experience with Helzberg Diamonds?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Vallejo, California, United States #1083913

I would say you got copper instead of rose gold.

You May Also Like

Florence Scovel - Inferior product sent instead of order of magnet phone cable Florence Scovel "A N Associates Florence Scovel send out inferior magnetic phone charging cables. They sent out 5 short white magnetic cables (I had ordered 5 of the beautiful colored ones as..." Read more Origami Owls Fraud, Copyright, Patents Infringement Notice Origami Owl "TRUE FACTS: Since the beginning Origami Owl Fraudulently has sued and harassed companies/people in the USA and outside of the USA. These poor people could have had a fight if they..." Read more Agape Diamonds Ring Repair Review Agape Diamonds "My husband and i purchased my wedding set from Agape in 2012. Ive had to send my engagement ring back for a loose stone which was fixed no issues. Then..." Read more Le Vian - The black background around stones is "bleeding" on the strawberry gold Le Vian "...I noticed that the black around the small chocolate diamonds had started to "bleed" onto the strawberry gold and some of it was missing..." Read more Hoverkicks - Very disgusted Hoverkicks "Paid $150 for these for my son's birthday yesterday and the orange light doesn't work. I ordered these in May, and I'm aware the return policy is only good for..." Read more Harley Davidson - Treated like i have Leprosy Harley Davidson "oregon city oregon went down to harley here today was told they dont service anything under a 1999 i wanted 2 rims mounted on new tires and a sprocket. told..." Read more Lulu Hypermarket - Didn't expect this!! Lulu Hypermarket "We are regular customers of Lulu hypermarket. Yesterday when we went shopping there was good offers and discounts related to eid festival, and we came across these berry section and..." Read more Marcos Pizza - Terrible service and messed up orders twice In a row Marcos Pizza "I called yesterday to order my wifes food and the driver was 23 minutes late. They credited the order but was very rude about it. So i called today and..." Read more