Helzberg Diamonds - Very bad experience with Halzberg after 20 years.
I've stopped at Halzberg for over twenty years. I've had a few issues but nothing like this one.
Seventeen years after i buy a ring that was a two toned ring yellow gold band, white gold on top of the ring. They replaced a diamond two times and sized and repaired this ring in the past.
When I got the ring back the last time it was being repaired (they were going to build the band up from where it had been worn down. Well i get it back and it's not the same ring. It was a white gold band instead of gold. The manager actually tried to tell me it was white gold all the time. As if i don't know my ring that i bought and have worn for 17 years. I am heartbroken over this. My husband tried to get it fixed and they told him the same thing. They rubbed it to try and get the gold back bc they spayed it with something. And they couldn't spend any more time on it. We get the ring back its still white gold and they're refuse to put the gold band back on it. Also one of the diamonds has a dark tent that wasn't touched.
I have a ring that i loved but now won't wear it. I WILL NEVER SPEND ANOTHER DIME IN ANY HALZBERG DIAMOND STORES AGAIN.
I will take my jewelry in for cleanings only. Thay changed my band to white gold, i don't even know it they put a real diamond back in or not. They messed my ring up bad. They cheapened it so. My advise to anyone is this. Take pictures of what you send in for repairs bc you may not get back what you sent in. Take good pictures. Bc they will try to make you look like a fool.
VERY VERY UNHAPPY CUSTOMER AFTER OVER TWENTY YEARS. NEVER AGAIN!!!
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